**About the Role:** **Grade Level (for internal use):** 11 **About the Role** The **Senior HR Specialist – Shared Services (APAC)** is a senior HR professional responsible for supporting and coordinating HR Shared Services operations for a diverse APAC employee population (supporting Headcount of approx. 600) — including Malaysia, India, Australia, Korea, and EOR jurisdictions such as Hong Kong, Singapore, and Thailand. This role ensures **HR data quality, compliance with local employment practices, coordinated escalation of employment matters, and consistent delivery of HR services** across these markets. The position is based in India and collaborates with **HR Business Partners, Shared Services, Legal, payroll, and external partners** to provide seamless HR service delivery and risk-aware governance. **What You’ll Do** **HR Shared Services & Data Governance** + Ensure **accurate HR lifecycle data** in the HRIS (e.g., Workday) for all APAC employees and contractors, including statutory requirements in each country. + Oversee the quality and integrity of HR transactions processed via global shared services, external payroll partners, or vendors. + Act as a **regional escalation point** for HR operational issues, data discrepancies, and service quality gaps. + Maintain up-to-date Standard Operating Procedures (SOPs), control processes, and knowledge artifacts tailored to APAC requirements and manage the change management. + Run periodic data audits to check data quality and identify & fix the process gaps for continuous improvement. **Employee & Manager Support** + Serve as a **senior point of contact** for employees and people leaders across APAC on HR policy questions, procedural guidance, and HRIS issues. + Triage employee and manager inquiries to appropriate resolution pathways — shared services execution, HRBP, Legal, or external advisors — with clear expectations and timelines. + Provide practical guidance for performance management, statutory leave, mobility, and other HR processes in line with local practices and global standards. + Support onboarding, role changes, offboarding, and transitions across APAC markets with a consistent, compliant experience. **Employment Matters & Compliance Coordination** + Monitor employment-related matters arising across APAC, ensuring appropriate involvement of HRBPs and Legal where issues involve risk or sensitive concerns. + Handle **routine, low-risk workplace matters** autonomously when appropriate; escalate medium- to high-risk situations with recommended next steps and context. + Ensure employment matters and outcomes are properly **documented, tracked, and closed** , supporting governance, audit readiness, and trend analysis. + Stay current on **local statutory and regulatory requirements** (e.g., employment contracts, statutory benefits, leave laws, and EOR compliance practices) relevant to HR delivery across the region. **Reporting, Insights & Continuous Improvement** + Produce regular HR reporting including **headcount, data quality, inquiry volumes, case trends, and operational KPIs** . + Analyze data to identify risk areas, inconsistencies, and opportunities for process improvements, and partner with Shared Services and HRIS teams to drive enhancements. + Contribute to ongoing improvement of **HR Shared Services delivery standards** , knowledge management, and workflow design in APAC. **What Makes You a Strong Fit** **Experience & Domain Knowledge** + Bachelor’s degree in **Human Resources, Business Administration, or a related field** ; advanced HR certifications are a plus. + Typically **6+** **years of progressive experience** in HR Shared Services, HR Operations, or regional HR roles supporting multiple countries in APAC. + Demonstrated experience supporting cross-border HR operations with an understanding of various local labor practices and compliance requirements across APAC. + Experience partnering with global HR Shared Services teams, local HR partners, payroll vendors, and Legal. **Language & Communication** + **Fluent English** (written and verbal); additional language proficiency relevant to APAC markets is an advantage. + Strong communication skills with sensitivity to **multicultural stakeholders** and global HR partners. **Technical & Analytical Skills** + Hands-on experience with HRIS platforms (Workday preferred), including data governance, reporting, and audit support. + Strong analytical mindset with the ability to translate HR data into insights for operational and governance purposes. + Familiarity with case management tools (Service Now preferred), ticketing workflows, and service-level management concepts common in shared services. **How You’ll Stand Out** + Practical, solution-oriented operator who balances **autonomy with sound escalation judgment** . + Strong interpersonal skills with the ability to build trust across diverse cultures and jurisdictions. + Organized and detail-oriented with a strong adherence to compliance and data quality. + Comfortable navigating complex, matrixed environments and prioritizing across multiple markets with differing statutory requirements. **Role Benefits & Impact** + **Regional influence:** Support and shape how HR Shared Services operates across APAC for a public-facing business. + **Career growth:** Broaden HR operational and governance exposure across **diverse statutory contexts** . + **Deep partnership:** Work closely with HR Business Partners, Shared Services, Legal, and global HR functions to drive operational excellence. **About S&P Global Mobility** At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow. For more information, visit www.spglobal.com/mobility . **What’s In It For** **You?** **Our Mission:** Advancing Essential Intelligence. **Our People:** We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. **Our Values:** **Integrity, Discovery, Partnership** Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. **Benefits:** We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: + Health & Wellness: Health care coverage designed for the mind and body. + Flexible Downtime: Generous time off helps keep you energized for your time on. + Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. + Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. + Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. + Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries **Global Hiring and Opportunity at S&P Global:** At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. **Recruitment Fraud Alert:** If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here (https://www.spglobal.com/content/dam/spglobal/corporate/en/documents/careers/Corp\_0525-Recruitment-Fraud-Alert.pdf) . ----------------------------------------------------------- **Equal Opportunity Employer** S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person.  **US Candidates Only:** The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), HUMRES202.2 - Middle Professional Tier II (EEO Job Group) **Job ID:** 325854 **Posted On:** 2026-02-20 **Location:** Bangalore, Karnātaka, India