Description We are looking for a dedicated HR People Services Specialist to join our team in New York, New York, on a Contract to permanent role. This position is ideal for professionals with a passion for delivering exceptional service, improving processes, and supporting employees in a dynamic and fast-paced environment. You will play a vital role in managing HR operations while collaborating with global teams and enhancing the overall employee experience. Responsibilities: • Provide first-level support to employees and managers by addressing a diverse range of HR inquiries and resolving issues through a ticketing system. • Manage key employee lifecycle processes, including onboarding, offboarding, employment contracts, benefits administration, and leave management. • Perform accurate and timely HR transactions in systems like Workday, ensuring data integrity and efficient reporting. • Enhance and maintain HR documentation, such as knowledge base articles and standard operating procedures. • Work collaboratively with internal teams, including Payroll, Talent Acquisition, and People Business Partners, to streamline cross-functional processes. • Monitor recurring issues, provide actionable feedback for operational improvements, and elevate the employee experience. • Prioritize tasks to meet critical timelines, such as payroll deadlines and onboarding schedules. • Support global teams by working flexible hours and resolving moderately complex inquiries while escalating more advanced issues. • Deliver outstanding customer service through effective communication and a consistent approach. • Assist with administrative tasks and contribute to day-to-day operations within the HR department. Requirements • Minimum of 3 years' experience in HR shared services, HR operations, or a generalist role in a fast-paced environment. • Strong knowledge of HR processes, including onboarding, offboarding, benefits administration, and employment contracts. • Proven experience working with global teams and supporting employees across multiple regions and time zones. • Flexibility to work varied hours to accommodate stakeholders in different time zones. • Proficiency in HR systems such as Workday and ticketing tools like FreshService or similar platforms. • Exceptional attention to detail, problem-solving abilities, and communication skills. • Ability to thrive in high-volume, fast-paced, and ambiguous work environments. • Commitment to continuous improvement and growth. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .