**Job Track Description:** + Performs tasks based on established procedures. + Uses data organizing and coordination skills to perform business support or technical work. + Requires vocational training, certifications, licensures, or equivalent experience. **General Profile** + Has advanced and specialized expertise within a range of analytical or operational processes. + Completes assignments and facilitates the work of others. + May coordinate assignments beyond work area. + Proposes improvements to processes and methods. + Acts as a lead, coordinating the work of others, but is not a supervisor. + Works autonomously within established procedures. **Functional Knowledge** + Has developed skills in a range of processes, procedures, and systems. + Acts as a technical expert in some areas. **Business Expertise** + Understanding of how best teams integrate and work together to achieve company goals. **Impact** + Impacts a team, by example, through the quality service and information provided + Suggests work procedure and practice enhancements to improve efficiency. **Leadership** + Serves as a team lead. + May allocate work to team members. + Provides subject matter guidance to junior team members. **Problem Solving** + Provides solutions to atypical problems with little or no precedent. **Interpersonal Skills** + Exchanges information and ideas effectively. **Responsibility Statements** + Answers telephone, e-mail, or chat queries related to HR following client policies and procedures. + Resolves telephone and chat inquiries quickly. + Assists employees and managers in the completion of appropriate forms, navigation of HR systems, processes, and policies. + Investigates any issues raised by the client's employees related to incorrect payments/incorrect records. + Provides information to employees and HR on matters pertaining to personnel forms and records. + Initiates appropriate actions as required by HR or employee. + Advises on benefit plan options. + Performs other duties as assigned. + Complies with all policies and standards.