The HR Solutions Centre (HRSC) provides high quality administrative and transactional processing support in the delivery of HR lifecycle and HR calendar events. The HRSC utilises knowledge of human resource systems and processes to advise personnel on policy related matters, right to work, vetting, and payroll all within predetermined Service Level Agreements (SLA’s).
The HR Solutions Administrator will be tasked with providing high quality call centre support. Duties will include but are not limited to:
provide first level (Tier I) support to employees and management on inquiries; including variations of contracts and other employment data changes, policy related matters, right to work, systems and payrollremain within predetermined Service Level Agreements (SLA’s) while providing continuous high quality customer service via email and phone transactions.Specific Responsibilities
Provide excellent telephone customer service skills to ensure the correct information is gained and queries are resolved.
Provide and maintain professional and quality customer service to employees and managers across the business.
Work professionally and effectively with other Central teams involved in the employee lifecycle, such as Payroll, HR Operations and Recruitment.
Run reports through Query Builder and other information from systems to efficiently resolve inquiries.
Verify data entries and manual processes for accuracy and completeness through a Quality Control measurement.Ensure that all opened tickets are effectively managed and closed according to predetermined Service Level Agreements (SLA’s)
Support HRSC colleagues in delivering timely and accurate advice to clients
Sign-post employees and Line managers appropriately
Escalate any items outside of their own skill set or capabilities to the HRSC Senior Administrator
Perform other duties as assigned by management
Requirements /Key Performance Measures for this role
* Proven background in providing customer service/client focus skills
* Ability to act expediently to resolve client issues
* Proficiency in Microsoft Office
* Good verbal, written and numeracy skills
* Ability to embrace change and effectively adapt to change Ability to manage high volumes of requests and work under pressure
Skills & Qualifications
Human Resource internship or experience in Human ResourcesCIPD level 3 qualification or willing to work towards is desirableEEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.