Details Department: HR Shared Services and OperationsSchedule: Full Time/8-Hour Day Shift, Monday-FridayLocation: Remote with up to 25% travelSalary: $69,069 - $93,446 per year
Benefits

Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community

 

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.

Responsibilities

The HR Shared Services Supervisor manages the HR Shared Services team by providing mentorship, guidance, and performance management.

Supervises and evaluates the day-to-day performance of a team. Motivates and develops a high-performance team by creating and maintaining a positive workplace environment.Ensures adherence to HR processes, procedures, call /transaction standards, as well as maximizing workflow and productivity.Assures quality through regular call/transaction monitoring. Maintains appropriate staffing levels and ensures all service and quality levels are achieved.Provides coaching and timely feedback to the team. Creates and implements development plans for each staff member. Participates in and/or leads training for new processes, systems, and new associate orientation.Provides guidance to team and handles escalated issues directly. Provides guidance on complex employee, manager or business scenarios and ensure appropriate analysis and effective processing steps are taken to drive efficient and timely resolution.Provides functional expertise in multiple HR process areas and ensures operational processes and related systems are fully optimized. Monitors operational metrics, trends, and Key Performance Indicators (KPIs) to optimize the associate experience and reduce call and case volume.Engages with other functional HR teams, payroll, vendor contacts, IT teams, etc. to ensure complex scenarios are resolved and processed timely and accurately.Effectively uses case management and knowledge base tools to resolve, log, track and escalate associate, and/or manager inquiries and issues.
Requirements

Education:

High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree with 1 year of experience OR 5 years of applicable cumulative job specific experience required.2 years of leadership or management experience preferred.
Additional Preferences

#LI-Remote

#HRJob

Why Join Our Team

Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.

 

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

 

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.

 

For further information, view the  EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

 

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

 

Pay Non-Discrimination Notice

 

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

 

E-Verify Statement

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

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