TJX Europe

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

7 month FTC - Starting 2nd June - Ending 31st December

The Onboarding Team are responsible for our online recruiting and to ensure managers and new associates are supported through the entire hiring and onboarding process for UK, Ireland & Netherlands.

 

The team are responsible for providing hiring management support with the system and for managing a host of support processes and regular reporting. The team also is responsible for the creation of employment contracts and supporting new associates through their onboarding process through regular communication.

 

We are the first point of contact in HR for this onboarding support and as a result, receive a high volume of calls and emails daily with the aim to deliver an exceptional service to support in the full onboarding cycle for our new associates.

 

You will be required to fully understand our Talent Management system and the process to support managers and new associates when they call. Strong attention to detail, accuracy and compliance are all requirements for this position. 

 

Key Responsibilities

 

Service Delivery

Manage and support the phone lines open between the hours of 9am to 5pm, there may be times when support is required outside of these times for example 8am to 4pm, 10am to 6pm etcAct as the first point of contact supporting managers with our Talent Management SystemDeliver guidance and support to managers via phone and email on the TMS system encouraging them to be self-sufficientBe responsible for the Onboarding phone line by monitoring call wait timesProvide consistent and expert advice in line with HR policies and country legislationCreate contracts of employment to be shared with future starters and conducting follow up calls to support with any queriesInitiating the onboarding process for future starters and conducting follow up calls to support with any queriesManage and maintain accuracy in all your correspondenceSupport with daily/weekly/monthly reportingLog frequent onboarding issues to support with future trainingProvide Right to Work (RTW) support and guidance to both managers and new associatesIdentify opportunities for process improvements and work with your manager to make recommendationsSupport your manager with day-to-day activitiesView reports to highlight and identify discrepancies and issues and work with your manager to resolveContribute to suggestions to improve the service and look for opportunities to provide materials to managers to make their lives easierSupport team members with any queries

 

Other

Maintain a high level of knowledge of the Talent Management system and the onboarding processesSupport other areas of the HRSC with calls and emails in peak periodsAttend Training and upskill sessions delivered by the HRSC ManagerSupport with User acceptance testing (UAT) of upgrades, new releases, integrations for our HR systems

 

Key Skills, Knowledge & Experience

Confident and credible as the face of HR to the businessExperience of conflict management and resolutionExperience of working in a HR Service Centre or function would be an advantageExperience of recruitment and/or onboarding processes would be an advantagePrevious Workday experience advantageousInquisitive with a good approach to investigating issues/errorsCustomer focused with strong service skillsAbility to challenge tactfully and to build capability to self-serveAble to work to tight deadlinesAccuracy is critical in this roleAttention to detail is essentialAbility to work accurately under pressure while maintaining high customer service standardsExcellent communication skills both written and oralAs proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

Address:

73 Clarendon Road

Location:

EUR Home Office Watford GB