The Builder Experience Team known as BeXT delivers personalized people-support to AWS Builders to increase HR capacity and amplify the voice of the Builder. BeXT is comprised of HR Partners (BeXT HRPs), who provide centralized support for Builders that scales using technology and simplified processes to match the speed and agility of the AWS business. BeXT serves as a partner in execution with line HR teams and specializes in designing, implementing, and improving both existing and new services. We are relentless in making it easier for HR’s end customer, the Builder, to work with us, which is why we align the BeXT leaders to the flywheel and/or regional models existing within the business today. The team’s North Star is to enable optimal performance and people management for AWS Builders through a seamless HR operating model.

At Amazon, our HR Partners are known for their knowledge of HR programs, processes and tools. They act as the frontline consultant to the business, working with managers in creating a positive employee experience and offering the best HR advice on people matters. They operate and are seen as subject matter experts, having deep knowledge in company and local programs, processes and policies; and offer strong, credible and compelling advice to business leaders on how to manage their team. They are dedicated to collaboration with multiple HR Business Partners and HR Specialists aligned to various businesses.

Key job responsibilities
Key Responsibilities
The HR Partner will act as an influential partner in helping managers with talent management processes, people development, and implementation of organizational changes. Thanks to their key role close to the business, HR Partners are in a position to spot trends, identify emerging needs and address them in partnership with the appropriate business or HR stakeholders. In addition to delivery of core HR services, HR Partners also act as process design experts, to identify opportunities for improvement in people processes and systems, design solutions, and partner across HR functions to drive implementation and adoption.

1. Performance management
- Work with people leaders through performance management cases
- Analyze data and trends on ER and performance management, in order to provide input to the business strategy with the relevant HR Business Partner to prevent the recurrence of known issues
2. Talent Management
- Coach, train and guide managers during the Talent Management and Annual Compensation Planning processes
- Consult Managers on employee compensation concerns
3. People Development
- Enable the success of both new and experienced managers by leveraging, delivering and improving existing training content and Inside pages, and working with the central Talent Development teams to anticipate and address emerging needs
- Support managers and employees in identifying training opportunities to further develop functional and managerial skills
- Support people managers with career conversations, Development Plans/Career Growth Plans and other development initiatives
4. Organization and change management
- Manage employees’ programs and managers to drive improvements in employee engagement
- Provide guidance to HR Business Partners and the business on change initiatives

5. Employee Relations & Support
- Process ownership for Employee Relations management, including disciplinary and performance improvement
- Consult managers on people matters that require in depth knowledge of policies, procedures and local legislation
- Conduct investigations and manage employee relations cases, in coordination with the Employee Relations and with the Legal departments
- Manage the exit process, including conducting ad-hoc exit interviews
- Review local policies and processes in order to ensure that they are fit for purpose
6. HR General
- Act as stewards of the employee experience and Amazon’s culture
- Act as a Point of Contact for people tools, processes, programs or projects, and advocate for improvements over time
- Design and deliver Manager Capability initiatives to further drive collective education and manager effectiveness
- Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate


About the team
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
 
Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
 
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.