HR Partner, 6 months Contract, Customer Service PXT, Field - CS - HR
Amazon.com
The position is limited for a period of 6 months.
At Amazon, we are committed to building a workplace for Amazonians to invent and deliver on behalf of customers, we strive to be Earth’s Best Employer and Most Customer-Centric Company. To get there, we need exceptionally talented and empathetic leaders passionate about making every day better for all employees - and you would play a key role in that journey! Our Human Resources leaders care deeply about the employee experience and support employees and managers to focus on people through engagement, technology and innovation. The HR Partner role in our Worldwide Customer Service People Experience and Technology (PXT) team can provide you with:
- Ability to influence change and foster an environment of inclusion for all employees.
- Skills in employee engagement and problem solving with diverse populations.
- Experience with working in a rapid and complex changing environment driven by continuous innovation.
- Knowledge and application of HR fundamentals.
- Partnering with leaders of the organization to develop forward looking strategies and goals focused on the employee experience.
- Experience in coaching and supporting leaders in onboarding and talent management.
- Exposure to a multi-faceted human resource organization to jumpstart your career.
In this role, you will partner with front-line business leaders to innovate, implement and deploy HR strategies focused on employee engagement, internal customer service, talent management, organizational effectiveness and workforce planning. In addition, you will provide front-line support to our employees, PXT and leadership teams calling on HR expertise and empathy.
Key job responsibilities
To thrive, you will need a flexible skill set, including the ability to connect to the bigger picture while diving deep into the details and collaborate across many teams, levels, and situations. As a HR Partner, no two days look the same, but a typical day will most likely include the following responsibilities:
- Work with a team of hourly and senior PXT employees in creating a best in class employee experience.
- Foster and role model an environment of inclusion for all employees.
- Advocate for employees’ success through end-to-end experiences that help employees feel fully engaged in the work they do and valued for who they are.
- Equitably exercise high-judgment, manage through ambiguity and serve as first point of escalation for employee concerns.
- Create and drive an active approach to impact change and innovation around employee engagement.
- Promote adoption of technology, self-service, change management and continuous improvement.
- Support employee queries and situations with discretion and expertise along with routine standard work around employee onboarding, performance management, engagement processes and benefits services.
- Provide effective internal and external customer service with focus on strong communication and business acumen.
- Coach, develop and support leadership through decision making with empathy and sound judgment through leadership 1:1s, roundtables and training.
- Influence and guide partners to prioritize employee experience and customer obsession when innovating.
- Use data and metrics to identify trends, anticipate business needs and develop action plans, including attendance and attrition deep dive and planning.
- Proactively manage professional and personal development through continuous learning and training.
- Be ready to work hard while having fun!
About the team
Our HR department at Amazon plays an essential role in caring for our employees. The top priority of the so-called People Experience and Technology Solutions Team (PXT Team) is to offer our colleagues a great Amazon experience and help us remain one of the most innovative, customer-focused and agile companies in the world.
We work proactively and apply a holistic approach to people management. “Customer Obsession” — Our customers always have top priority. Our team is focused on resolving employee engagement issues and making sure nothing interferes with our flawless employee and customer experience. Our job is to insist on the highest standards and promote progress in all Amazon strategy and goal areas.
At Amazon, we are committed to building a workplace for Amazonians to invent and deliver on behalf of customers, we strive to be Earth’s Best Employer and Most Customer-Centric Company. To get there, we need exceptionally talented and empathetic leaders passionate about making every day better for all employees - and you would play a key role in that journey! Our Human Resources leaders care deeply about the employee experience and support employees and managers to focus on people through engagement, technology and innovation. The HR Partner role in our Worldwide Customer Service People Experience and Technology (PXT) team can provide you with:
- Ability to influence change and foster an environment of inclusion for all employees.
- Skills in employee engagement and problem solving with diverse populations.
- Experience with working in a rapid and complex changing environment driven by continuous innovation.
- Knowledge and application of HR fundamentals.
- Partnering with leaders of the organization to develop forward looking strategies and goals focused on the employee experience.
- Experience in coaching and supporting leaders in onboarding and talent management.
- Exposure to a multi-faceted human resource organization to jumpstart your career.
In this role, you will partner with front-line business leaders to innovate, implement and deploy HR strategies focused on employee engagement, internal customer service, talent management, organizational effectiveness and workforce planning. In addition, you will provide front-line support to our employees, PXT and leadership teams calling on HR expertise and empathy.
Key job responsibilities
To thrive, you will need a flexible skill set, including the ability to connect to the bigger picture while diving deep into the details and collaborate across many teams, levels, and situations. As a HR Partner, no two days look the same, but a typical day will most likely include the following responsibilities:
- Work with a team of hourly and senior PXT employees in creating a best in class employee experience.
- Foster and role model an environment of inclusion for all employees.
- Advocate for employees’ success through end-to-end experiences that help employees feel fully engaged in the work they do and valued for who they are.
- Equitably exercise high-judgment, manage through ambiguity and serve as first point of escalation for employee concerns.
- Create and drive an active approach to impact change and innovation around employee engagement.
- Promote adoption of technology, self-service, change management and continuous improvement.
- Support employee queries and situations with discretion and expertise along with routine standard work around employee onboarding, performance management, engagement processes and benefits services.
- Provide effective internal and external customer service with focus on strong communication and business acumen.
- Coach, develop and support leadership through decision making with empathy and sound judgment through leadership 1:1s, roundtables and training.
- Influence and guide partners to prioritize employee experience and customer obsession when innovating.
- Use data and metrics to identify trends, anticipate business needs and develop action plans, including attendance and attrition deep dive and planning.
- Proactively manage professional and personal development through continuous learning and training.
- Be ready to work hard while having fun!
About the team
Our HR department at Amazon plays an essential role in caring for our employees. The top priority of the so-called People Experience and Technology Solutions Team (PXT Team) is to offer our colleagues a great Amazon experience and help us remain one of the most innovative, customer-focused and agile companies in the world.
We work proactively and apply a holistic approach to people management. “Customer Obsession” — Our customers always have top priority. Our team is focused on resolving employee engagement issues and making sure nothing interferes with our flawless employee and customer experience. Our job is to insist on the highest standards and promote progress in all Amazon strategy and goal areas.
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