Location Address:

2925 Chicago Ave
Loading Dock
Minneapolis, MN 55407-1321


Date Posted:

August 06, 2025

Department:

16001015 HRSS Optimization

Shift:

Day (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

40

Union Contract:

Non-Union-NCT

Weekend Rotation:

None

Job Summary:

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details:

1.0 FTE (80 hours per two-week pay period)8-hour day shiftsNo weekends

Additional Preferred Qualifications

Intermediate to Advanced Excel experienceWorkday HCM experience

Job Description:

Drives improvements to complex organizational HR process systems by reviewing, analyzing, and evaluating HR systems user needs. Performs detailed requirements analysis, document processes, and perform user acceptance in order to understand the problem, formulate the requirements and deliver the solution. Oversees the HR Knowledge content process with HR subject matter experts. Provides guidance to other team members as needed.

Principle Responsibilities

HR technology platform program administrationIdentifies and defines business requirements and improvement opportunities.Constructs workflow charts and diagrams.Manages complex requirement conflicts and escalates complex to highly complex requirement conflicts to senior level staff.Implements, modifies, tests, and administers business system applications under minimal supervision.Improve current systems by studying current practices and designing modifications.Documents and communicates processes in need of improvement.Partner with appropriate IT resources to ideate and implement ServiceNow improvements that benefit HR workflows.Customer management and supportWorks with the HR subject matter experts to analyze ServiceNow usage and improvements.Prepares technical reports by collecting, analyzing, and summarizing information and trends.Leads as a liaison between technical support and HR SMEs and managers to report and resolve problems.Supports business transition and helps to establish change.Conducts analysis of business user needs and revises documentation as necessary.Provides end user support as needed.Manages customer relationships in relation to their ServiceNow needs.Coordinates, leads and trains on customer testing of system functionality and usability.Provides support and maintenance for users of the application.Knowledge Base workDocuments workflows and processes using specifications from business owners, other team members and other subject matter experts.Develops content within existing knowledge base, as assigned.Maintains knowledge base content and meets service level timelines for publishing updates.Leads the Knowledge Base governance process.Project managementManages small to medium size projects, develops project plans, and monitors project performance.Prioritizes initiatives based on business needs and requirements.Other duties as assigned.

Required Qualifications

Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description5+ years of experience working in a case management system, whether HR or other disciplines

Preferred Qualifications

High school diploma or GEDBachelor's degree in Human Resources, Business, Education, Information Technology, Communications, or related field3+ years of experience with coordinating and supporting HR content on various platforms (case management system, company intranet, etc.)

Physical Demands

Sedentary:Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range

Pay Range: $37.67 to $51.63 per hour

The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members. 

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes up to $100 in well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.  

In addition, Allina Health offers employee resources groups (ERGs) -- voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events.  

Benefits include:

Medical/Dental

PTO/Time Away

Retirement Savings Plans

Life Insurance

Short-term/Long-term Disability

Paid Caregiver Leave

Voluntary Benefits (vision, legal, critical illness)

Tuition Reimbursement or Continuing Medical Education as applicable

Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program

Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.