With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Human Resources Manager is responsible for leading and managing all HR functions at Hilton Garden Inn Kuala Lumpur in alignment with Hilton’s People Operations strategy, brand culture, and Malaysian labor regulations. This role partners closely with hotel leadership to attract, develop, engage, and retain talent while fostering a positive and inclusive workplace culture.
What will I be doing?
As the Human Resources Manager, you will be responsible for performing the following tasks to the highest standards:
Manage end-to-end recruitment for all hotel positions in line with Hilton hiring standards
Partner with department heads to plan manpower requirements and succession planning
Ensure onboarding processes deliver a positive and engaging Team Member experience
Act as a trusted advisor to management and Team Members on employee relations matters
Organize and coordinate team member engagement events/activities
Handle disciplinary actions, grievances, and performance management fairly and consistently
Promote Hilton’s culture, values, and engagement initiatives to enhance Team Member satisfaction
Coordinate training programs, including Hilton University, leadership development, and compliance training
Support talent development, career progression, and performance appraisal processes
Ensure mandatory training and certifications are completed and documented
Administer compensation, benefits, and HR policies in line with Hilton standards and local market practices
Coordinate with Finance and payroll providers to ensure accurate payroll processing
Monitor attendance, leave, and statutory contributions
Ensure full compliance with Malaysian labor laws, hotel licensing requirements, and Hilton policies
Maintain accurate and confidential employee records and HR documentation
Prepare HR reports, audits, and manpower analytics periodically
Support workplace safety, health, and wellbeing initiatives
Carry out any other reasonable duties and responsibilities as assigned
What are we looking for?
A Human Resources Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Bachelor’s degree in Human Resources, Business Administration, or a related field
Minimum 5 years of HR experience, preferably in the hospitality or service industry
Prior experience in a managerial or standalone HR role is highly preferred
Strong understanding of the Malaysian Employment Act, Industrial Relations Act, and local labor practices
Proficiency in HR systems and MS Office applications
High level of integrity, confidentiality, and professionalism
Ability to influence, coach, and partner with hotel leadership
Ability to communicate effectively
Hands-on, adaptable, and service-oriented mindset
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!