Job Summary
• This role is responsible for conducting HR processes like onboarding, data management, and compliance, while also advising on service enhancements. The role manages employee records, collaborates on process improvements, maintains control standards, and aids in HR education and training. The role focuses on enhancing the employee experience, supports projects and provides expert HR guidance, contributing to seamless HR operations and knowledge sharing.
Responsibilities
• Provides support and processes HR activities such as pre-hire checks, hiring in HR system, new-hire pre-onboarding, onboarding activities, data changes, disability claims, leave of absence, compensation, benefits, termination of employment, etc for African countries (Tunisia, Morocco, Egypt, South Africa and Nigeria).
• Initiates, reviews, and approves daily HR system transactions, ensuring compliance with policies and procedures.
• Oversees employee records, ensures information is accurate and up-to-date, and supports audits, government surveys, and reporting.
• Serves as a consultant to departments outside of the shared services program to help streamline and improve HR processes and procedures and to provide training on best practices.
• Maintains organization’s internal HR control standards, including timely implementation of internal audit points together with any issues raised by external regulators as applicable.
• Works with shared services managers to improve processes and systems to deliver a positive experience throughout the employee’s lifecycle.
• Contributes to educating HR generalists, people managers, and employees on practices and tools to encourage them to resolve issues on their own through HR systems and platforms.
• Provides orientation to new hires and delivers training for new processes, programs, and platform rollouts.
• Ensures exceptional service by promptly and accurately responding to questions by employees via HR platform where country-specific HR knowledge or solutions are required and updates knowledge database articles.
• Supports projects including acquisition deals, representing the HR Global Services organization as needed.
Education & Experience Recommended
• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field, or equivalent practical experience demonstrating relevant competencies.
• Typically 2–4 years of professional experience, with solid knowledge of labor legislation in African countries, including Tunisia, Morocco, Egypt, South Africa, and Nigeria.
• Highly detail‑oriented with the ability to learn quickly and adapt in a fast‑paced environment.
• Fluent in French, Arabic, and English; Bulgarian is an advantage.
Cross‑Organizational Skills• Strong written and verbal communication skills
• Results‑driven mindset
• High learning agility and adaptability
• Digital fluency and comfort with HR systems and tools
• Strong customer‑centric approach
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