Salary: Competitive + Benefits
Shift: Monday to Thursday 9am to 5pm & Friday 9am to 4.45pm (36 hours per week)
Location: Radar Road, Leicester

About the role:

Reporting to the HR Manager, with a dotted line to the Head of HR, this role will lead the Online HR Services Team. This role manages a team of 2 direct reports providing coordination and administration support to the NEXT Online Team. Working closely with payroll, recruitment, benefits, HRBP’s and compliance, this role plays a critical role in defining the experience of our employees. Delivering exceptional service and support to our employees and people managers with the aim to increase efficiency, service and engagement. 

What you will be doing:

General:

Providing day to day leadership and management support to the HR & Employee Services Specialists to deliver an outstanding employee experience. On a day to day basis to ensure the team delivers their daily, weekly and monthly tasks within the required timescales. Ensures that all processes behind key employee life cycle events (onboarding, benefits, compensation, annual leave, off-boarding, wellbeing) and personal lifecycle events (e.g. time-off, becoming a parent, career breaks) are delivered accurately and on time. Owning and leading the execution of people processes on Oracle to ensure accurate and timely salary payment. Act as an escalation point between the Payroll team to ensure that onboarding, changes and offboarding inputs are provided and documented in compliance with the payroll deadlines. Motivate the Team to deliver exceptional customer service by ensuring processes are executed to the highest standards and quality by the team. Actively takes responsibility for the development of the team to be the subject matter experts for all people process related questions/issues/matters. Support continuous HR process improvements to increase effectiveness, efficiency and digitisation; active identification of improvement areas and proactive suggestion of potential adaptations Regularly review the people operations documentation, ensuring it is continuously updated, understandable, and easily accessible. Identifies opportunities to streamline HR processes and enhance service delivery through automation, technology, and best practices. Prepare regular reports and analytics on HR services metrics, analysing trends and making data-driven recommendations for improvements. Monitor key performance indicators and service level agreements, taking corrective actions as necessary. Work alongside other business units to share best practices and improve processes. 

Additional responsibilities:

Annual pay review process:

Act as a Lead in the delivery of the bi-annual salary process for NEXT Online. Provide systems support to the business and HR Teams, ensuring the accurate completion of the process on a seasonal basis. Take responsibility for all queries relating to the annual process, providing expert advice in a timely manner. Support the production of reporting requirements, inputting data and ensuring their timely completion. Owning and taking full responsibility for the salary grids ensuring they are kept tidy and updated.  Produce and manage bulk digital (and sometimes physical) HR documentation as necessary: i.e. salary review letters and other notices.

HR Admin

Responsibility for HR admin and salary processing for the confidential HR cost centres. Acting with the utmost confidentiality and discretion when dealing with these matters. Conducting tasks and providing administration support for the Head of HR. 

What you will need to succeed:

Excellent communication skills (both written and verbal) Strong multitasking and analytical skills Excellent attention to detail with proof-reading skills With strong technical and systems skills - ideally competent in Oracle, G-Suite, Snowdrop, Crystal, Experian, Oracle and able to make technical recommendations to colleagues Able to demonstrate previous experience of providing excellent customer service, both over the telephone, on email and in person Enthusiastic team member who can demonstrate confidence and adapt their natural style to suit a range of audiences Able to demonstrate ability to plan priorities of own and allocated work and ensure that deadlines are met Numerate with good Google and Microsoft software skills Can demonstrate sound judgement and use of own initiative, taking responsibility for the resolution of problems Flexible approach to work demands and working hours Must demonstrate integrity and confidentiality Extensive experience of providing an effective and efficient Recruitment & HR Coordination service  Be able to influence and motivate others by leading by example.  Proactively share best practice, intelligence within wider HRBP Team & Recruitment team

What's Next?

Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment.  This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.