**The position** Are you looking for a role where you can apply your HR expertise while focusing on outstanding customer service and innovative process development? If you enjoy working with people, thrive on new challenges, and appreciate agile ways of working — HR Direct is the place for you! **Tasks & responsibilities** • Lead two small teams (approx. 10 people total) with diverse experience levels and responsibilities, guided by company values and leadership principles — with a strong focus on customer experience, operational excellence, and employee development. • Oversee end-to-end delivery of HR Direct services in line with internal and external compliance requirements. • Monitor and report on KPIs, team performance, and service quality. • Work closely with two German-speaking countries, ensuring alignment and effective cross-border cooperation. • Collaborate with internal and external stakeholders, manage escalations, and build strong relationships through effective communication and technical skills. • Foster a culture of continuous improvement and regularly review and optimize processes. • Maintain and update internal knowledge bases and process documentation. • Participate in projects and work in a goal-driven environment where service quality is measured. **About our future employee** You speak German and English on min. B2 level and have around 3 years of professional experience in leading a team in Hire-to-Retire Services or related. **Additionally, we are looking for:** • Master's degree preferably in HR field or related areas. • Strong empathy, accountability, entrepreneurial mindset, team spirit, and customer-centric approach. • Positive attitude, willingness to act as a role model in a speak-up culture, and ability to contribute ideas for process improvements. • Excellent stakeholder management skills. • Resilience and the ability to independently address complex issues in a solution-oriented manner (e.g., within the HR 3-pillar model) during times of transformation and change. • Preferably experienced in team building and managing transitions. • Familiarity with systems such as SuccessFactors, SAP HCM, Haufe, ServiceNow, and OpenText is a plus. All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.