Description Robert Half is partnering with a global manufacturing organization to assist in their HR Contact Center. This contract role provides critical HR support by responding to a wide range of internal and external inquiries. The position involves case management, system navigation, and cross-functional collaboration to ensure consistent, policy-aligned service delivery across the organization. + Provide support to both internal and external stakeholders, including employees, managers, executives, vendors, and suppliers. + Respond to incoming inquiries through multiple communication channels such as phone, chat, email, and internal portals. + Utilize ServiceNow to log, track, and manage requests for effective case handling. + Address questions related to payroll, benefits, FMLA, LOA, time off, and other HR-related topics. + Respond to internal queries from employees, managers, and HR leaders, ensuring alignment with current company policies and procedures. + Handle external inquiries from third-party vendors, suppliers, job applicants, company alumni, and retirees in accordance with established guidelines. + Provide guidance on available self-service tools, resources, and best practices to empower users. + Leverage various systems and platforms (e.g., CRM, Workday, SharePoint) to collect relevant data and ensure informed, policy-aligned responses. + Escalate complex or exceptional issues when needed to achieve optimal outcomes beyond standard procedures. + Share employee feedback and insights to help identify opportunities for continuous improvement in the employee experience. Requirements + Bilingual in Spanish highly preferred (not required). + Minimum 3 years of HR experience, ideally within a contact center environment. + Proven ability to handle high-volume inbound calls (90–120 per week per person) while maintaining quality and accuracy. + Technically savvy with the capability to work across multiple databases simultaneously. + Experience with ServiceNow and Workday strongly preferred. + Exceptional written and verbal communication skills with a detail oriented and approachable tone. + Demonstrated superior customer service presence and a true people-first mindset. + Fully on-site availability — must be able to report to the office 100% of the time. + Comfortable committing to the full duration of a contract assignment. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .