About us

At Foundever, we're redefining what it means to connect with customers. With over 170,000 associates worldwide supporting 750+ of the world’s top brands, we’re passionate about creating exceptional experiences—one conversation at a time.

Our people are our greatest strength. That’s why we invest in your growth from day one with structured training, career development, and a culture that celebrates success.

About the role

We’re on the lookout for fluent Japanese & English speakers to join our team as Call Centre Representative, supporting employees in Japan with their HR-related enquiries.

This is a 100% remote role based in New Zealand—perfect if you're looking for work-life balance, stability, and meaningful work without the commute.

You'll be assisting with a variety of HR queries (voice and chat), from system access and benefit calculations to policy navigation and recruitment-related support.

What you will do Provide HR system and process support in Japanese and English Assist employees with self-service portals, policies, data updates, compensation, and more Research and follow up on complex enquiries Participate in administrative tasks between calls Work NZ hours aligned with Japan’s 9:00 am–5:00 pm time zone (+30 min prep):

NZST: 11:30 am – 8:00 pm

NZDST: 12:30 pm – 9:00 pm

Work on NZ public holidays

40 hours per week

About you

We’re looking for individuals with:

Fluent in both Japanese and English (spoken and written) – essential Experienced in HR, payroll, or employee benefits – preferred Skilled in customer support or call centre environments – highly desirable Familiar with HRIS systems (SAP, ADP, PeopleSoft, Oracle) – advantageous Great communicators, empathetic listeners, and problem-solvers Tech-savvy and comfortable working independently in a fast-paced environment Holders of New Zealand work rights  Training period (on-site) 4 weeks of comprehensive training Ongoing coaching and career development What we offer 100% work from home – you will need your laptop! Incentives for meeting/exceeding KPIs Access to private health policy discounts, employee perks, and exclusive offers Be part of a supportive, global team with real growth opportunities Important Information You must reside in New Zealand and have valid work rights A full background check (including police clearance) is required 100% attendance is required during training