Job Title: MHLS HR AssistantJob Description

Join a dynamic and innovative team committed to creating the best possible work environment. Our team delivers exceptional Leave of Absence, Disability, and HR services to employees globally, ensuring timely and accurate responses to inquiries through phone, web case, and chat. As part of our My HR Live Support team, you will work closely with employees across the US, EMEA, Canada, and LATAM, collaborating with HR Business Partners and other departments to provide world-class support.

ResponsibilitiesTake ownership of employee contacts, ensuring each is resolved with problem-solving skills and customer focus.Address inquiries primarily via phone, chat, and email as the first point of contact for leave, disability, and HR-related questions.Resolve inquiries by referring to documentation such as FAQs and standard operating procedures, escalating when necessary.Build trust through empathetic, personalized conversations, adapting case management plans to employee needs.Respond to issues during leave events, ensuring appropriate communication and documentation.Use judgment and critical thinking to balance process adherence with employee needs in disability, leave, and accommodation requests.Consult and collaborate with partner teams to resolve cross-functional issues and improve policies.Essential SkillsCustomer service and support experience in phones and chat.HR knowledge and experience.Strong communication skills.Ability to demonstrate empathy.Research skills to find answers and information.Additional Skills & QualificationsExperience dealing with customers and using empathy skills.Ability to adjust to changing workloads and manage contacts in a fast-paced environment.Capability to manage confidential and sensitive employee information, adhering to data privacy standards.Problem-solving, organizational, and multitasking skills.Work Environment

This is a 100% remote position. Candidates must have a dedicated space in their residence to perform the role effectively. During the training and nesting period, being on camera is required.

Job Type & Location

This is a Contract position based out of Cody, WY.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Mar 11, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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