**Introduction** 

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe.

You’ll work with visionaries across multiple industries to improve the hybrid and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. **Your role and responsibilities** As an HR Business Analyst / Process Expert, you will play a pivotal role in enhancing HR service delivery through process design, optimization, and scaling of digital solutions. You will work closely with HR stakeholders to map current processes, identify improvement opportunities, and translate business needs into actionable solutions. Your work will ensure HR services are efficient, scalable, and consistently deliver an excellent employee experience. You will also champion knowledge management practices to improve service quality and operational transparency. Primary roles and Responsibilities * Process Analysis and Redesign: Analyze existing HR processes to identify inefficiencies and propose optimized workflows, leveraging technology where appropriate. * Use Case Development: Scale and expand use cases to improve HR service delivery, focusing on digital solutions that enhance user experience and operational efficiency. * Digital Adoption Strategy: Devise strategies to boost digital HR tool adoption among employees, ensuring they are effectively utilized and understood. * Operational Optimization: Streamline HR operations to increase productivity, reduce redundancy, and lower costs without compromising service quality. * Knowledge Management: Enhance the organization's knowledge management practices to ensure critical HR information is accessible, up-to-date, and utilized effectively. * Stakeholder Engagement: Collaborate with cross-functional teams, HR leadership, and subject matter experts to understand their needs and translate them into effective process solutions. What we offer: * Individual career path * Access to countless trainings and certification offerings * A knowledge sharing culture * An environment where you are actively contributing your ideas * The possibility to work in projects in one of the largest IT companies **Required technical and professional expertise** * HR Process Expertise: Strong understanding of core HR processes (e.g. onboarding, talent management, payroll, employee services) and how they integrate across the employee lifecycle. * Business Analysis Skills: Proven experience in gathering, analyzing, and documenting requirements and translating them into actionable solutions. * Process Design & Optimization: Skilled in process mapping, workflow analysis, and continuous improvement methodologies. * AI expertise applied to the HR domain. * Business Fluency in English and German (C1) is a must. * Swiss/EU passport or valid permit required. **Preferred technical and professional experience** * HRIS Proficiency: Familiarity with HR Information Systems (like Workday, SAP SuccessFactors, Oracle HCM, etc.) would be beneficial. * Agile/Scrum Methodologies: Experience working in Agile or Scrum environments. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.