Position:HR Associate

Job Description:Role OverviewThe Senior HR Associate is a critical member of the EMEA HR Solutions Center team. As a versatile first point of contact for HR-related inquiries, this role supports employees with general HR questions and assists managers with employee lifecycle administration. The position provides scalable administration of regional HR programs and specialized solutions, including HR Process & Project Management, HR Policy & Compliance, HR Technology, and HR Reporting.This role will primarily focus on the Morocco market while providing occasional support across other EMEA countries. Additionally, the Senior HR Associate will be actively involved in mapping and transforming HR services for Morocco, ensuring processes are aligned with regional and global standards.Key ResponsibilitiesHR Service Delivery & Employee SupportRespond to HR-related inquiries across multiple channels (email, phone, case system).Provide guidance on HR policies, including EPR, goals, and merit/talent reviews, escalating complex cases as needed.Promote self-service tools such as Workday and encourage user accountability.Process, audit, and maintain employee transactions in Workday.HR Process Mapping & TransformationParticipate in mapping Morocco HR services and identifying opportunities for process improvement.Support transformation initiatives to standardize and optimize HR operations in Morocco.Collaborate with managers to implement process changes and track outcomes.Project & Administrative SupportSupport key HR initiatives, including training logistics, communications, and regional projects.Prepare reports and handle general administrative tasks, ensuring timely updates to employees and managers.Communicate effectively using internal tools such as “Via” communicator.Remote Reporting & Task ManagementReport directly to the HR Manager remotely, following instructions and priorities set by management.Maintain focus on assigned tasks and deliverables, resisting local pressures that could conflict with manager directives.Ensure accountability and consistency in task execution across Morocco services.What We Are Looking ForFluent in EnglishPrevious experience in HR administration, ideally within a Global Business Center or HR shared service environmentComfortable working in a matrix organization and supporting multiple stakeholdersCurious, analytical, and proactive mindset, with a focus on process improvement and efficiencyAdaptable and willing to learn new HR tools and technologiesStrong communication, organizational, and problem-solving skillsAbility to work independently, follow management instructions, and remain task-focused despite local influencesWhat’s In It for YouA full-time permanent role within a globally recognized IT leader.

The chance to work on strategic, high-impact programs.

A dynamic international environment, collaborating with teams across EMEA and North America.

Opportunities for career growth and professional development in cloud and project management.

A culture that values innovation, collaboration, and continuous improvement.

Full Permanent contract,

Social advantages: CNSS, CIMR, Health insurance.

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Location:MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type:Full time

Job Category:Human Resources and Sustainability