**Job Title: HR Assistant II** **Work Mode:** Hybrid – 3 Days Onsite **Location:** 2202 North Westshore Boulevard Tampa FL 33607 United States **Rate:** $22.93/hr **Assignment Type:** Contract (Potential for Extensions) **Job Overview** The HR Assistant II role functions as a **high-caliber HR Contact Center / Customer Service professional** , focused on employee support, case management, and HR data accuracy. This position is **not a payroll processing role** , but requires a strong understanding of **timekeeping and payroll logic** to effectively resolve employee inquiries. **Key Responsibilities** **HR Contact Center Support** + Answer and manage high-volume **inbound phone calls** related to HR inquiries + Create, document, and manage employee cases using **ServiceNow Case Management** + Provide assistance or direct employees to appropriate resolutions (pay inquiries, LOA, benefits, etc.) **Payroll Inquiry Support** + Partner closely with the Payroll team to support payroll-related inquiries + Respond to employee and HR questions regarding: + Pay discrepancies + Timekeeping issues + Payroll policies and processes + Understand payroll and timekeeping logic to explain outcomes (no payroll processing required) **HR Administrative & Day-to-Day Support** + Maintain and update employee data with a high level of accuracy + Support HR operations including: + Tuition Reimbursement processing + Employee Verifications + Policy questions and compliance + Policy acknowledgements + Prepare and document employee communications and reports **Required Qualifications** + Bachelor’s Degree (AA accepted) + Minimum **5+ years of relevant experience** + Strong **customer service and call center experience** + Experience handling **inbound phone calls and case management** + High attention to detail and strong critical-thinking skills + Experience with: + **ServiceNow** (Case Management – required) + Microsoft Outlook, Teams, and Excel **Preferred Qualifications** + Prior **HR Contact Center** experience + Experience with **SuccessFactors** + Familiarity with payroll and timekeeping concepts + Experience using call management software + **Spanish language skills (highly preferred)** If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.