Work Schedule

Environmental Conditions

Job Description

-Analyzes, evaluates, and resolves sophisticated issues advanced by CS Tier 1 as well as cases that are directly routed to Tier 2.

- Collaborates when needed with HR Shared Service Center domain experts and COEs to resolve employee issues.

- Performs accurate filling and execution of transactions for general HR data processing in support of HR functions.

- Achieves stated performance indicators and adheres to stablished customer service standards. Performs special projects as requested.

- Monitor and work with the Workday systems to ensure accuracy and effectiveness in employee data management and HR processes.

- Provides additional HR support for assigned areas are that are not case driven, IE., contract generation, job changes, and separation processes