JOB PURPOSE

This role exists to enhance the People Experience (PEX) by delivering real-time, efficient, and effective HR support that empowers employees and strengthens our HR service delivery model. You’ll be part of a team that believes in doing work that matters — for people and the planet.

Because here, we don’t just hire for jobs. We invite you to be part of something bigger.

KEY RESPONSIBILITIES

Deliver real-time support for HR queries via live chat enabled by ServiceNow, ensuring service excellence and employee satisfaction.Guide employees and candidates through HR processes and systems, providing clear, step-by-step assistance when needed.Collaborate with HR team members and Centres of Excellence to maintain and update an accurate knowledge base for query resolution.Identify and escalate complex issues in line with the Unilever HR service delivery model.Handle sensitive employee information with the highest level of confidentiality.Contribute to continuous improvement of HR services by sharing insights based on customer feedback and chat analytics.Ensure adherence to defined SLAs and maintain quality standards in all interactions.Support the integration and navigation of new technologies within HR processes.Foster collaboration across multiple hubs and locations to deliver a seamless HR experience.

REQUIRED QUALIFICATIONS

Proven experience in customer service, HR advisory, People Experience (PEX), or live chat support within an HR context.Strong understanding of HR processes and policies, ideally with experience in regional or multi-country operations.Excellent written communication skills in English, with the ability to provide clear and concise information in real time.Proficiency in using live chat/case management platforms and HR information systems (e.g., Workday, ServiceNow).Ability to prioritize effectively in a fast-paced environment while maintaining high standards of quality and confidentiality.

PREFERRED QUALIFICATIONS

Bachelor’s degree in Human Resources, Business Administration, or a related field.Ability to speak an additional European language.Experience leveraging technology to improve HR service delivery and employee experience.

ADDITIONAL INFORMATION

Hybrid work and flexibilityOpportunities for the development and improvement of qualificationsSharing the cost of professional training & coursesBenefits: life insurance, private medical care, pension fund, sharing the cost of sports activities, Benefits System – Cafeteria and many othersExtra days off to take care of yourself and othersUnilever store - Our products at attractive prices

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.