**Overview** At REI Co-op, we’re passionate about helping people enjoy the outdoors and supporting our employees to live their best lives. As a Receptionist at our headquarters, you’ll be the first point of contact for employees, visitors, and vendors, providing exceptional customer service and creating a welcoming environment. You’ll play a key role in supporting our culture, shaping the future of the outdoors for people and the planet, and assisting the Corporate Services department with a variety of clerical tasks. Join us and help make a difference every day! **This role is based at our Issaquah office, Monday-Friday from 7:45am-4:30pm.** **Responsibilities and Qualifications** + Deliver outstanding customer service to the public and REI staff, always using tact and discretion. + Answer and route incoming calls during business hours, both onsite and remotely as needed. + Greet visitors professionally and courteously, ensuring a positive first impression. + Provide guidance about local amenities, activities, and services to employees and guests. + Act as a concierge for satellite offices and serve as the first point of contact for employees and guests. + Respond to questions and feedback from onsite personnel, resolving issues or escalating as necessary. + Collaborate with Asset Protection and Health & Safety for site surveillance, handle badging inquiries, and assist with health screenings as needed. + Support the Corporate Services department and HQ projects with clerical tasks, such as processing purchase order requests and maintaining staff updates in campus services software (e.g., SharePoint, iOffice, WeWork). + Conduct daily site walkthroughs to ensure site quality and readiness. + Serve as a notary for REI staff as requested. + Assist with onsite events and activities as needed. + Act as the onsite point of contact for facilities and vendor arrivals when required. + Train new reception hires and temporary workers as needed. **Required Qualifications** + Proficiency in MS Word, Excel, and Outlook. + Ability to work independently with minimal supervision. + Experience handling confidential information in a professional environment. + Exceptional verbal and written communication skills. + Strong attention to detail. + Ability to manage multiple tasks effectively. **Closing** **At REI, we believe the outdoors is for all.** We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn. **Pay Transparency** We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here (https://foryourbenefit-rei.com/) for a detailed overview of benefits plans by employee profile. **Pay Range** $18.13 - $25.34 per hour