Company :Highmark Inc.Job Description : 

JOB SUMMARY

*** This Position Is For Housing Services in the State of Delaware *****

This job oversees the housing services and supports for members. The incumbent collaborates with federal, state and local affordable housing agencies such as US Department of Housing and Urban Development (HUD), the State Housing Authority subsidized housing, public housing authorities and voucher programs. The incumbent works with individuals and families in finding affordable, accessible housing through one of the above-mentioned agencies. Assists in educating and assisting the case managers regarding affordable, accessible housing services members.

ESSENTIAL RESPONSIBILITIES

Research, evaluate and analyze demographic and housing data in order to assist in identifying housing options for members.Identify member barriers and develop strategies for maneuvering through the barriers that exist to find suitable living situations.Act as a liaison for members, Case Managers and housing agencies in assisting individuals and families with finding affordable, accessible housing.Engage with members of the health plan face to face to support their housing needsUtilize the health plan’s system of record to document all interactions with and related to the health plan members.Serve as housing subject matter expert in affordable, accessible housing options.Develop standards, policies and procedures to define and support the overall program.Develop strong partnership and collaborate with community organizations and various federal, state and local government agencies such as (HUD) and the state housing authority in identifying and finding affordable housing options for members.Provide training and support to Case Management staff to assist in identifying members for transition into the community and to assist in the transition of members to safe, affordable, accessible, quality housing.Work with team members and management as needed to complete program deliverables.Evaluate and oversee housing initiatives and provide feedback and recommendations as needed.Other duties as assigned and requested.

 

EDUCATION

Required

High School Diploma or GED

Substitutions

None

Preferred

None

EXPERIENCE

Required

1 year in community outreach or customer service 1 year assisting older adults, the elderly, and persons with disabilities to secure accessible, affordable housing 1 year working with low income housing providers to develop accessible and affordable housing for older adults, elderly, and persons with disabilities

Preferred

Experience in Medicaid, Medicare regulationsExperience in customer service/member services or with complaint and grievance processes

LICENSES OR CERTIFICATIONS

Required

None

Preferred

None

SKILLS

Ability to establish relationships with necessary housing authorities/agenciesCommunication, interpersonal, analytical, organizational and negotiating skills to manage timelines and deliverables effectivelyKnowledge of federal and state housing laws and regulations related to housing programs, Medicaid in the state you are serving and the Medicaid benefit packageKnowledge of homeless resources available in the state that you are servingAbility to speak in public and conduct effective presentationsAbility to work independently or in a team, set priorities and meet deadlines on multiple projectsIndividual is creative and assertive and has the ability to mentor and coach others

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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