**Key Responsibilities** **Operational Leadership** + Conduct daily briefings to communicate work assignments, priorities, and service standards. + Supervise room attendants, public area attendants, and laundry staff to ensure assigned tasks are completed on time and meet brand standards. + Inspect guest rooms, public areas, and back-of-house for cleanliness, maintenance issues, and adherence to standards. + Ensure proper use and storage of housekeeping supplies and equipment. + Coordinate with Front Office and Maintenance teams for room readiness and urgent repairs. **Guest Service** + Address guest requests and complaints promptly and professionally. + Monitor service delivery to ensure a welcoming, helpful, and efficient guest experience. **Administrative Duties** + Assist in staff scheduling and manpower planning. + Support inventory control of cleaning supplies, linen, and guest amenities. + Maintain housekeeping records, including inspection reports, maintenance logs, and lost & found documentation. **Training & Development** + Train and coach team members in cleaning techniques, safety procedures, and guest service. + Lead by example in maintaining IHG® True Hospitality values. **Minimum Qualifications & Skills** + **Education:** Minimum 12th pass (Higher Secondary). + **Experience:** At least 1–2 years’ housekeeping experience in a hotel; prior supervisory experience preferred. + **Language:** Local language required; basic English preferred. + **Physical Ability:** Able to stand for extended periods and lift up to 23 kg. + **Flexibility:** Willing to work varied shifts, weekends, and holidays. + **Skills:** Strong attention to detail, leadership ability, and guest-first attitude. **IHG® True Hospitality Behaviours** + **True Attitude** – Caring and committed to making a positive difference. + **True Confidence** – Inspiring trust through skill and professionalism. + **True Listening** – Understanding guest and team needs. + **True Responsiveness** – Acting promptly to resolve issues. **What We Offer** + Competitive salary and benefits. + Uniform and duty meals. + IHG® global room discounts. + Career development and training opportunities. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.