A Housekeeping Team Leader is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

What will I be doing?

 

As a  Housekeeping  Team Leader, you are responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience. A Housekeeping Team Leader will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

Oversee housekeeping operations

 

Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvementOperate within departmental budgets through effective stock and cost controls and well managed schedulesSet departmental targets and objectives, work schedules, budgets, and policies and proceduresInspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standardMonitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamworkEnsure team members have an up-to-date knowledge of all room categories and amenitiesMaintain good communication and work relationships in all hotel areas and with external customers and suppliersEnsure staffing levels cover business demands

Ensure ongoing training

 

Manage staff performance issues in compliance with company policies and procedures

 

Competent in property management systems

What are we looking for?

 

A Housekeeping Team Leader serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity

A successful track record of managing a large team

 

High level of commercial awareness and cost control capabilities

 

Excellent leadership, interpersonal and communication skills

Committed to delivering high levels of customer service

 

Excellent grooming standardsFlexibility to respond to a range of different work situationsProficiency, at an intermediate level, with computers and computer programs, including Microsoft OfficeStrong organizational, budget management, and problem solving skillsStrong communication skillsA passion for delivering exceptional levels of guest service

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!