**Additional Information** **Job Number** 25169469 **Job Category** Housekeeping & Laundry **Location** The Ritz-Carlton Grand Cayman, PO Box 32348 KY1-1209, Grand Cayman, Cayman Islands, Cayman Islands, KY1-1209VIEW ON MAP (https://www.google.com/maps?q=The%20Ritz-Carlton%20Grand%20Cayman%2C%20PO%20Box%2032348%20KY1-1209%2C%20Grand%20Cayman%2C%20Cayman%20Islands%2C%20Cayman%20Islands%2C%20KY1-1209) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** **Housekeeping Supervisor** Supervise, train and inspect the performance of assigned Room Attendants, Turndown Attendants, Housemen and Public Area Attendants ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests. • Minimum two years of supervisory experience in a luxury brand is preferred. • Supervise and coordinate the work of public area and deep clean attendants including the performance of contracted overnight cleaning crews. • Required strong computer skills and able to manage all Microsoft applications. • Basic knowledge in PMS-Opera is a plus • Able to work mornings, evening and overnight shifts. • Knowledge of proper cleaning techniques, requirements and use of equipment • Knowledge of proper chemical handling is required. • Train staff on specialized cleaning techniques and safety protocols. • Report and follow up on maintenance issues through GXP/Empower Software • Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding. • This particular role requires expertise in marble and carpet care. • Overnight shift required regularly • Physically active role involving walking, lifting and operating cleaning machinery Key Responsibilities: - Supervise and coordinate the work of public area attendants and the deep cleaning teams. - Oversee and evaluate the performance of third-party overnight cleaning contractors to ensure service standards are met. - Conduct regular inspections of lobbies, hallways, public restrooms, pool decks, guest rooms returning back from RPM and deep cleaning. - Ensure proper care and maintenance of marble surfaces, including polishing and stain prevention. ‘ - Maintain inventory of cleaning supplies and coordinate with Director of Services and vendors as needed. - Report and follow up on maintenance issues with engineering - Schedule preventive maintenance and repairs of cleaning equipment - Maintain accurate logs of equipment usage and service records - Previous experience in a Supervisor role essential, preferably in a 5 star hotel _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.