Full Time Job Location
Salalah, Oman Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
General Management Company Industry
Travel, Hotel & Tourism Summary Leadership
1. Be actively involved in building teamwork and enhancing the team's commitment to their work and the hotel.
2. Understand the hotel's vision and brand personality and ensure it is integrated in your daily work practices.
3. Actively and successfully train people to work according to hotel's standards.
4. Recognize outstanding individual performance in your team and deal with substandard performance fairly, immediately, and constructively.
5. Ensure all employees under your supervision are scheduled in accordance with business needs.
1. Communicate in a friendly, tactful, and professional manner with guests, suppliers, as well as colleagues.
2. Be informed and keep your supervisor informed of all matters that may affect your work, the hotel's service, or reputation.
3. Always present a clean and tidy appearance in accordance with the hotel's grooming standards.
4. Be flexible and open to change in your job responsibilities, work area, and/or roster to meet business needs.
5. Be understanding, supportive, encouraging, and helpful to guests as well as suppliers and your colleagues.
6. Care about your work environment and make sure it is tidy and well maintained.
7. Be reliable and ensure you are at work on time.
8. Know your role in case of emergency such as bomb threat, flood, fire, etc.
9. Understand the Employee Handbook and comply with the standards it outlines.
10. Carry out all professionally reasonable instructions given by your supervisor.
11. Ensure minibar procedures are implemented and followed and regularly conduct spot checks with F&B assistant.
12. Assist the managers in planning the weekly roster and training, maintain workplace communication board, and submit all guest/staff incident reports.
1. Check the general condition in the room and note down any faults and discrepancies found for prompt action. See that all the corridors and passageways are clean at the time of checking.
2. Have complete knowledge of chemical products and their proper and economical use, all housekeeping machines and equipment for operation and maintenance.
- Prepare daily tasks for housekeeping attendants and assign them to their specific work areas and instruct them to use the proper and correct equipment and chemicals.
- Inspect all public areas, arrival rooms, check-outs, out of service/out of order rooms, occupied rooms, VIPs, and long stay guest rooms in designated areas daily, and ensure all amenities are placed based on VIP codes.
- Coordinate with the front office on VIP rooms, unexpected departures, queue rooms, early arrivals, extended stays, and room changes.
- Assist in monthly inventory and daily checking of linen store in the pantry and make sure that the supplies are complete as per the established standard.
- Prepare daily and evening housekeeping reports for floors under his/her responsibility and inform the housekeeping clerk for update status release.
- Receive room status from housekeeping attendants.
- Assist in checking guest supplies according to requisition and receiving supplies.
- Distribute card keys, mobile phones, and buggies and make sure that they are returned after the finish of work in good condition.
- Perform daily room inspections and report any kind of damage to be repaired.
- Responsible for turndown service and all guest requests.
- Check the follow-up of engineering reports for repair of out of order rooms and make sure all are done by daily room inspection.
- Responsible for the cleanliness of all public areas and back of the house.
- Check general condition in public areas, pantry, stores, and take action.
- Prepare daily housekeeping attendant assignments to their specific work areas and instruct them to use equipment and chemicals correctly.
- Check and inspect vacuum cleaners, buffing machines, buckets, and all equipment. Ensure that all equipment is complete and in working condition.
- Assist in monthly inventory and daily checking of consumable items and chemicals in public area stores and make sure that all supplies are in stock.
- Prepare daily assignment jobs for the room/public area attendants under his responsibility.
Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.
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