**Duties** and responsibilities + Supervise the implementation of housekeeping standards and procedures in relation to: + Bedroom service + Bathroom service + Valet service + Cleaning service + Linen maintenance + Recommended changes to these standards and training needs on an ongoing basis + Maintain a current and thorough knowledge of all housekeeping systems + Open and close the shift and ensure effective shift hand over + Distribution and collection of keys + Perform Room allocations + Perform Room inspections + Prioritise arrival rooms + Liaise with Front Office for guest and hotel requirements + Ensure consistency within the department + Assist Floor & public area supervisors for completing their task on time. + Ensure you have complete knowledge of room types, layouts and facilities + Complete stock takes as required + Coordinate with supervisors for effective housekeeping operations + Conducts briefings to ensure hotel activities and operational requirements are known to the employees. **aCCOUNTABILITY** **Number of employees supervised –** Direct: Housekeeping Team Leader, Linen Room Supervisor, and Housekeeping Desk Coordinator. Indirect: N.A. **Annual Operating Profit/Payroll Budget –** Department Budget **Key Metrics –** + Department Budget + Guest Satisfaction Survey / Heartbeat. + Employee Satisfaction Survey. Qualifications and requirements **Required Skills –** + Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. + Good writing skills + Proficient in the use of Microsoft Office + Problem solving, motivating, organizational and training abilities + Strong Leadership skills in managing teams **Qualifications –** + Diploma in Hotel Administration, Hotel Management or equivalent **Experience –** Minimum 5 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience. Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn®️ family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.