About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook Overview As a Housekeeping Manager, you would be responsible for coordinating the day-to-day activities of the Housekeeping and property maintenance staff to ensure the cleanliness, sanitation and stocking of guest room, public space and back-of-the-house areas meet the highest level of quality consistent with the resorts’ s standards and performance requirements. Specifically, this includes, but is not limited to, the following duties: Essential Functions: Oversee the ongoing Housekeeping and property maintenance operations to ensure that quality and safety standards are met, service distinctiveness is promoted and available resources are utilized to promote maximum profitability. Inspect public areas to ensure prescribed standards of cleanliness are maintained. Forecast labor requirements and associated costs needed to accomplish set objectives for presentation to higher level authority. Analyzes forecast occupancy and scheduled functions to identify labor requirements. Monitors budgeted versus actual costs to identify areas of concern. Monitor and manage daily payroll Assigns and distributes daily work assignments for Room Attendants, House Attendants and Turndown attendants. Schedules and supervises the work of subordinate staff engaged in cleaning, sanitizing and stocking guest rooms and public area spaces in accordance with prescribed standards of performance and cleanliness. Participates in the selection of new associates and promotion of existing staff. Conducts training for subordinate staff as necessary. Identifies maintenance needs and contacts the appropriate authority to correct the problem. Inventories equipment and supplies in accordance with Finance Department guidelines. Investigates guest complaints and takes appropriate action to remedy the problem. Fulfills special guest requests with regard to areas of responsibility within limits of authority. Coordinates the execution of special projects and on-going projects in the department. Coordinates the management of all Departmental Safety programs. Qualifications High School Diploma or Equivalent, required Prior hotel/resort housekeeping leadership experience, required Bilingual in English and Spanish, required