Housekeeping Manager
kempinski
Housekeeping Manager
DescriptionThe incumbent in this position is responsible for the Housekeeping Department in order to ensure the highest standards of cleanliness. They oversee and direct all cleaning and maintenance operations on Floors and Public Area. Closely monitor all processes related to ensuring high level of housekeeping services provided to the guest is timely and defect free. \n
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Key ResponsibilitiesThe job of Housekeeping Manager is executed satisfactorily when:
\nRevenues, Expenses and Profit are closely monitored and budgeted figures (over)-achieved.\nHygiene standards are strictly monitored and followed.
LQA (Leading Quality Assurance) audit results are 85% and above.\nCSS (Customer Satisfaction Survey) results are rated on an average with “5” and above. \nESS (Employee Satisfaction Survey) results are 75% and above.\n
MAIN RESPONSIBILITIES
\nSupervise Housekeeping Department Staff to ensure that guests and customers, whether internal or external, receive prompt and courteous service, and to ensure adherence to hotel standards. \nOn a daily basis, assign duties and special projects to Room Attendants / Public Area Cleaners, follow up on the progress.\nCheck rooms randomly and particularly all those assigned to V.I.P., V.V.I.P. and Repeated Guests and coordinate the flower requirements to these guests and other special requests.\nInspect Floors / Public Areas to ensure that facilities, equipment and amenities are clean and are well maintained; verify the work performed by outside contractors to ensure compliance to their contract; and take corrective measures in order to meet Kempinski standards.\nParticipate in the recruitment of new staff by screening and interviewing applicants.\nIdentify the department training needs, develop the training plan and get the approval before the implementation of training. \nKeep the Housekeeping Staff informed on the daily operational activities and challenge and provide all information relevant to their job duties.\nAnticipate and maintain all equipment and supplies and assure their availability. Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipment and tools.\nHandle comments and requests from guests and other departments to meet their satisfaction. Make recommendations to the Director on improving the services provided by the Housekeeping Department.\nMonitor housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures and Health and Safety procedures for employees and guests.\nParticipate in various housekeeping projects such as general cleaning, which involve scheduling, inspections, records keeping, follow-up, and communication with other related departments.\nAssist in the preparation of the annual manning guide, the CAPEX budget and departmental budget in order to meet the business objectives.\nAccomplish several administrative duties related to the position such as attending meetings, writing reports, maintaining a daily log, etc.\n
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.\n
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Skills, Knowledge and Expertise
\nNATIONALITY: Eligible to work in Malta Gozo.
EDUCATION: Equivalent to a College Degree in Administration of Hotel Management
\n\nEXPERIENCE:\t\t\tTo fill the position, one of the following is required:\n3 to 5 years experience in a Housekeeping management position\nPreferably in a 5 star hotel\n\nLANGUAGE: Ability to work to fluent English and communicate in a multicultural environment: \nEnglish – excellent oral and written skills is a must\nLocal language – beneficial \nAdditional language - beneficial\nCOMPETENCIES:\t\t\t\nOperational knowledge of housekeeping equipment and machine, including washing machine, dry-cleaner, pressing machine.\nKnowledge on how to clean different fabric materials \nKnowledge of chemicals\nKnowledge of luxury hotels and standards.\n\n
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Application Deadline: 15 September 2025
Department: Housekeeping & Laundry
Employment Type: Fixed Term - Full Time
Location: Malta - Gozo
Reporting To: Director of Rooms
DescriptionThe incumbent in this position is responsible for the Housekeeping Department in order to ensure the highest standards of cleanliness. They oversee and direct all cleaning and maintenance operations on Floors and Public Area. Closely monitor all processes related to ensuring high level of housekeeping services provided to the guest is timely and defect free. \n
\n
Key ResponsibilitiesThe job of Housekeeping Manager is executed satisfactorily when:
\nRevenues, Expenses and Profit are closely monitored and budgeted figures (over)-achieved.\nHygiene standards are strictly monitored and followed.
LQA (Leading Quality Assurance) audit results are 85% and above.\nCSS (Customer Satisfaction Survey) results are rated on an average with “5” and above. \nESS (Employee Satisfaction Survey) results are 75% and above.\n
MAIN RESPONSIBILITIES
\nSupervise Housekeeping Department Staff to ensure that guests and customers, whether internal or external, receive prompt and courteous service, and to ensure adherence to hotel standards. \nOn a daily basis, assign duties and special projects to Room Attendants / Public Area Cleaners, follow up on the progress.\nCheck rooms randomly and particularly all those assigned to V.I.P., V.V.I.P. and Repeated Guests and coordinate the flower requirements to these guests and other special requests.\nInspect Floors / Public Areas to ensure that facilities, equipment and amenities are clean and are well maintained; verify the work performed by outside contractors to ensure compliance to their contract; and take corrective measures in order to meet Kempinski standards.\nParticipate in the recruitment of new staff by screening and interviewing applicants.\nIdentify the department training needs, develop the training plan and get the approval before the implementation of training. \nKeep the Housekeeping Staff informed on the daily operational activities and challenge and provide all information relevant to their job duties.\nAnticipate and maintain all equipment and supplies and assure their availability. Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipment and tools.\nHandle comments and requests from guests and other departments to meet their satisfaction. Make recommendations to the Director on improving the services provided by the Housekeeping Department.\nMonitor housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures and Health and Safety procedures for employees and guests.\nParticipate in various housekeeping projects such as general cleaning, which involve scheduling, inspections, records keeping, follow-up, and communication with other related departments.\nAssist in the preparation of the annual manning guide, the CAPEX budget and departmental budget in order to meet the business objectives.\nAccomplish several administrative duties related to the position such as attending meetings, writing reports, maintaining a daily log, etc.\n
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.\n
\n
Skills, Knowledge and Expertise
\nNATIONALITY: Eligible to work in Malta Gozo.
EDUCATION: Equivalent to a College Degree in Administration of Hotel Management
\n\nEXPERIENCE:\t\t\tTo fill the position, one of the following is required:\n3 to 5 years experience in a Housekeeping management position\nPreferably in a 5 star hotel\n\nLANGUAGE: Ability to work to fluent English and communicate in a multicultural environment: \nEnglish – excellent oral and written skills is a must\nLocal language – beneficial \nAdditional language - beneficial\nCOMPETENCIES:\t\t\t\nOperational knowledge of housekeeping equipment and machine, including washing machine, dry-cleaner, pressing machine.\nKnowledge on how to clean different fabric materials \nKnowledge of chemicals\nKnowledge of luxury hotels and standards.\n\n
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