A Housekeeping Manager is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.
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As a Housekeeping Manager, you are responsible for overseeing all housekeeping/Laundry operations to deliver an excellent Guest and Member experience. A Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:
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\n\n\n\tOversee housekeeping operations\n\tOversee Laundry Operations\n\tEvaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement\n\tOperate within departmental budgets through effective stock and cost controls and well managed schedules\n\tSet departmental targets and objectives, work schedules, budgets, and policies and procedures\n\tInspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard\n\tMonitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork\n\tEnsure team members have an up-to-date knowledge of all room categories and amenities\n\tMaintain good communication and work relationships in all hotel areas and with external customers and suppliers\n\tEnsure staffing levels cover business demands\n\tEnsure ongoing training\n\tEnsure communication meetings are conducted and post-meeting minutes generated\n\tManage staff performance issues in compliance with company policies and procedures\n\tRecruit, manage, train and develop the Housekeeping/Laundry team\n\tCompetent in property management systems\n\tAssist other departments wherever necessary\n
What are we looking for?
\n\nA Housekeeping Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
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This is a mid-management position and we are looking for experienced Senior Supervisors or Asst. Housekeepers want to move into a role that oversees the Housekeeping Department in a small operation
\n\t\n\t\n\tA successful track record of managing a mid-size team
\n\t\n\tA high school certificate or equivalent\n\tHigh level of commercial awareness and cost control capabilities\n\tPrevious experience of managing a department and Profit and Loss account\n\tExcellent leadership, interpersonal and communication skills\n\tCommitted to delivering high levels of customer service\n\tAbility to work under pressure\n\tIT proficiency\n\tExcellent grooming standards\n\tFlexibility to respond to a range of different work situations\n\tProficiency, at an intermediate level, with computers and computer programs, including Microsoft Office\n\tStrong organizational, budget management, and problem solving skills\n\tStrong communication skills\n\tA passion for delivering exceptional levels of guest service\n\n\nIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
\n\n\n\tFamiliar with Property Management Systems\n\n\n
\nWhat will it be like to work for Hilton?
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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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