**Key Responsibilities** **Room & Public Area Cleaning** + Clean and service guest rooms, including making beds, dusting, vacuuming, replenishing supplies, and sanitizing bathrooms. + Replace linens and towels according to hotel standards. + Maintain cleanliness in public areas such as lobbies, hallways, elevators, and restrooms. + Ensure high-traffic areas remain tidy throughout the day. **Guest Interaction** + Respond promptly and courteously to guest requests (e.g., extra amenities, directions). + Maintain a professional, friendly demeanor at all times. **Reporting & Safety** + Report maintenance issues and safety hazards to the supervisor. + Log and handle lost & found items per hotel policy. + Follow established safety, hygiene, and security procedures, including proper use of cleaning chemicals and equipment. **Team Collaboration** + Assist fellow housekeeping team members during peak workload. + Participate in training sessions and departmental briefings. **Minimum Qualifications & Skills** + **Education:** Minimum 12th pass (Higher Secondary). + **Experience:** Prior housekeeping experience preferred, but not required (training provided). + **Language:** Local language required; basic English preferred. + **Physical Ability:** Must be physically fit, able to stand for long periods, and lift up to 23 kg. + **Flexibility:** Willing to work shifts, weekends, and public holidays. + **Other:** Ability to maintain confidentiality and uphold IHG service culture. **IHG® True Hospitality Behaviours** + **True Attitude** – Caring, positive, and committed to creating memorable guest experiences. + **True Confidence** – Knowledgeable and capable, inspiring guest trust. + **True Listening** – Attentive to verbal and non-verbal cues from guests. + **True Responsiveness** – Delivering timely, thoughtful service that meets guest needs. **What We Offer** + Competitive salary and benefits. + Uniform and duty meals. + IHG® global room discounts. + Career growth, skills training, and development opportunities. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.