A Housekeeping Coordinator is responsible for managing the housekeeping office to deliver an excellent Guest and Member experience while receiving all incoming calls and managing guest requests.

What will I be doing?

As a Housekeeping Coordinator, you are responsible for managing the housekeeping office to deliver an excellent Guest and Member experience. A Housekeeping Coordinator will also be required to receive all incoming calls and manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:

 

Manage the Housekeeping officeReceive all incoming calls and respond accordinglyAllocate room and task lists to team membersEnsure keys are issued in line with security proceduresLog and store all lost property after each shift; send lost property to guests in line with proceduresManage guest requests and enquiries immediatelyEnsure all relevant guest information is communicated to HousekeepersCarry out administrative and IT dutiesOrganise and control extra duties and special tasksReport all necessary maintenance daily and log all jobsLiaise with Reception and Guest Relations to ensure all information is communicated efficiently and promptlyEnsure that communication has been clear and consistent to all shiftsControl staff dry cleaning and guest laundry in and out of the departmentUpdate system regularly to give maximum room return to the hotel/s active inventoryHandle emergencies if and when they occur in the departmentEnsure all team members adhere to Health and Safety RegulationsCarry out any other reasonable task set by the Hotel's Management

What are we looking for?

In line with localization regulations in effect across the private sector in the United Arab Emirates, The WB™ Abu Dhabi, Curio Collection by Hilton™ is committed to meet and exceed UAE National hires numbers as guided by the Ministry of Human Resources and Emiratization ('MOHRE') and the Department of Culture & Tourism ('DCT') Abu Dhabi.

A Housekeeping Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

IT proficientExcellent organisational and planning skillsAccountable and resilientGood communication and telephone skillsAbility to work under pressureAbility to work alone and in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous hotel housekeeping experience

 

 

Previous experience in a Housekeeping supervisory roleA successful track record of managing a teamStrong organizational and analytic skillsAn attention to detailsStrong communication skillsA passion for delivering exceptional levels of guest serviceProficiency, preferred, with computers and computer programs, including Microsoft Office

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!