Hilton is a leading global hospitality company with a portfolio of 26 world-class brands comprising over 9,000 properties in 141 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world.

Hilton Prishtina will be opening soon in Kosovo, bringing one of the world’s most respected hospitality brands to the market. As part of this exciting pre-opening phase, Hilton Prishtina is seeking motivated, professional, and service-oriented individuals to deliver exceptional guest experiences and thrive in a dynamic, team-focused environment.

A Housekeeping Coordinator is responsible for managing the housekeeping office to deliver an excellent Guest and Member experience while receiving all incoming calls and managing guest requests.

What will I be doing?

 

As a Housekeeping Coordinator, you are responsible for managing the housekeeping office to deliver an excellent Guest and Member experience. A Housekeeping Coordinator will also be required to receive all incoming calls and manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage the Housekeeping officeReceive all incoming calls and respond accordinglyAllocate room and task lists to team membersEnsure keys are issued in line with security proceduresLog and store all lost property after each shift; send lost property to guests in line with proceduresManage guest requests and enquiries immediatelyEnsure all relevant guest information is communicated to HousekeepersCarry out administrative and IT dutiesOrganise and control extra duties and special tasksReport all necessary maintenance daily and log all jobsLiaise with Reception and Guest Relations to ensure all information is communicated efficiently and promptly

Ensure that communication has been clear and consistent to all shifts

 

Update system regularly to give maximum room return to the hotel/s active inventoryHandle emergencies if and when they occur in the departmentEnsure all team members adhere to Health and Safety RegulationsCarry out any other reasonable task set by the Hotel's Management

What are we looking for?

 

A Housekeeping Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

IT proficientExcellent organisational and planning skillsAccountable and resilientGood communication and telephone skillsAbility to work under pressureAbility to work alone and in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous hotel housekeeping experience

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!