Job description / Role Job Type
Full Time Job Location
Egypt Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Company description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description Records and collects all keys and papers held within the housekeeping office. Ensures the sorting of all daily activity reports in the housekeeping office. Protects the privacy and security of guests and co-workers. Answers phone calls promptly, following proper telephone etiquettes as trained and per the standards. Records all incoming calls, ensures all messages are disseminated and followed up accordingly. Handles all issues pertaining to lost & found - receiving, recording, storage, claiming and clearing. Updates and maintains all housekeeping files. Updates and prints out from the Opera system the room discrepancy report in morning and afternoon and ensures the submission of a copy to accounts and front office. Arranges baby-sitting for guests and prepares attendance sheets for the monthly payroll. Keeps and maintains the cleanliness and tidiness of the housekeeping office. Clears all outdated reports on a monthly basis based on the hotel standard for record keeping. Supports all co-workers and treats them with dignity and respect. Protects company tools, equipment, machines, or other assets in accordance with company policies and procedures. Ensures uniform, nametag, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. Predicts that all activities and purchased equipment and belongings may create disease for the environment; joins all activities organized to protect biological diversity and shares the responsibilities and individual responsibilities in order to increase environmental knowledge and carry on necessary trainings. Provides minimum consumption of currently used items and equipment (paper, printed out etc.). Implements responsibilities to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment. Provides safe carrying, storing, and using of chemicals in accordance with laws, controlling and reducing chemical dirtiness. Carries out all responsibilities related to the quality management systems implemented at the facilities. Carries out all other duties assigned by managers and hotel management not specified in the job description. Qualifications Education: At least a high school or vocational diploma. Experience: At least 1 year of experience in the related field. Foreign language: Not expected. Courses and training: Prior attendance in courses and seminars in the related field. Computer literacy: Not expected. Skills: Adaptability/flexibility, stress tolerance. Additional information

Your team and working environment:
In one to two sentences, introduce the team, property or office environment in a way that reflects the culture.

Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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