Job description / Role Job Type
Full Time Job Location
Doha, Qatar Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Company description

From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.

Job description

What do we expect from you?

Under the guidance of the Executive Housekeeper or any other authorized by the management, to ensure the highest and well-maintained standard as required by the hotel.

How your day looks like:

Adhere to the established standards of conduct and house rules, fire regulations, and department procedures and policies. Report to shift on time in issued uniform in a clean, neat, and tidy appearance at all times. Consistently offer professional, friendly, and engaging service. Participate actively in briefing. Attend training sessions. Train all newcomers on systems. Answer the telephone promptly and courteously within three rings and record all incoming messages. Input into housekeeping dispatch system all requests. Relate and dispatch messages promptly ensuring that all the information given is accurate and complete. Ensure tracking of pending requests. Ensure the proper handling of keys. Follow up on key signing in and out. Ensure proper distribution of devices. Follow up on devices signing in and out. Carry key and devices inventory at every change of shift. Report to security and director of housekeeping all lost keys or devices, or broken keys or devices. Prepare all related documentation to document payroll and sign in/out records. Prepare and print arrival lists, reports, group lists, supervisor special reports, maintenance tickets, etc. as requested. Prepare and issue various miscellaneous credit forms when applicable. Prepare and issue various miscellaneous debit forms when applicable. Keep floor housekeepers and assistant housekeepers informed of any allocation changes or changes in daily plan immediately. Keep supervisor and laundry informed of all in-house moves. Coordinate and maintain effective communication with other departments. Input into dispatch system all work orders for engineering. Keep track and follow up on all urgent maintenance requests. Pre-block rooms for repair as needed in coordination with front office. Handle all lost and found enquiries. Secure and log lost items daily, including the monthly disbursement of unclaimed articles to the colleagues who found the items with authorized gate passes (to be confirmed). Follow up on all loaned articles. Record and retrieve as necessary. Handle all guest storage items and ensure records are updated once items have been returned to guests. Prepare all special amenities (children program or special set up) when applicable. Keep work area clean and tidy at all times. Receive all newly purchased items delivered to the housekeeping office, i.e. cleaning supplies, magazines, etc. Welcome all contractors and suppliers. Ensure contractors are escorted. Ensure first aid box items are replenished regularly. Assist with general inventories. Read and initial office log book daily. Enter any special requests or messages in the log book for the next shift to follow up. Inform the managers of any unusual events. Report any sick guest to duty manager and housekeeping managers. Report immediately all system failures to concerned department. Follow all business continuity plan (BCP) procedures. Fill all BCP checklists and send to security, accounting, and revenue management (to be confirmed). Participate in hotel recycling program and encourage team members to reduce, re-use, and recycle wherever possible and appropriate. Complete assigned tasks and report to respective managers. Perform any other duties and responsibilities as assigned by the managers. Able to work on shifts and work schedules based on business demands. Position requires sitting and answering phones, inputting data in systems most of the working day. Required to stand by in case of emergency. Resistance to stress and able to multitask. Comfortable in dealing with customers. Cheerful, patient, respectful, and require high level of empathy and emotional intelligence. About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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