A Housekeeping  Coordinator is responsible for managing the housekeeping office to deliver an excellent Guest and Member experience while receiving all incoming calls and managing guest requests.

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\nWhat will I be doing?

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As a Housekeeping  Coordinator, you are responsible for managing the housekeeping office to deliver an excellent Guest and Member experience. A Housekeeping Office Coordinator will also be required to receive all incoming calls and manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:

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\n\n\n\tManage the Housekeeping office\n\tReceive all incoming calls and respond accordingly\n\tAllocate room and task lists to team members\n\tEnsure keys are issued in line with security procedures\n\tLog and store all lost property after each shift; send lost property to guests in line with procedures\n\tManage guest requests and enquiries immediately\n\tEnsure all relevant guest information is communicated to Housekeepers\n\tCarry out administrative and IT duties\n\tOrganise and control extra duties and special tasks\n\tReport all necessary maintenance daily and log all jobs\n\tLiaise with Reception and Guest Relations to ensure all information is communicated efficiently and promptly\n\tEnsure that communication has been clear and consistent to all shifts\n\tControl staff dry cleaning and guest laundry in and out of the department\n\tUpdate system regularly to give maximum room return to the hotel/s active inventory\n\tHandle emergencies if and when they occur in the department\n\tEnsure all team members adhere to Health and Safety Regulations\n\tCarry out any other reasonable task set by the Hotel's Management\n

What are we looking for?

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A Housekeeping  Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

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\n\n\n\tIT proficient\n\tExcellent organisational and planning skills\n\tAccountable and resilient\n\tGood communication and telephone skills\n\tAbility to work under pressure\n\tAbility to work alone and in teams\n\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\n\n\tPrevious hotel housekeeping experience\n\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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