· Reports complaints or problems to Housekeeping Team Leaders/ Housekeeping Assistant Manager if no immediate solution can be found.

· Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the hotel.

· Ensures a high level of product knowledge of hotel and local area.

· Ensures a high level of customer service is consistently maintained.

· Ensures a high level of security consciousness in his / her assigned area.

· Ensures the Housekeeping Team Leader/Housekeeping Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.

· To be knowledgeable and promote/ up sell FB outlets and other facilities/ programmers whenever opportunities arises.

· Complies with the Hotel policies and procedures relating to Housekeeping.

· Complies with all systems and procedures as laid down by the Rooms Division.

· Performs routine duties in the cleaning and servicing of guest rooms ensuring the cleanliness meet Hyatt Brand Standards.

· Sort, count, fold, mark, or carry linens to the linen chute.

· Replenishes supplies such as drinking glasses and writing supplies.

· Sweeps, scrubs, and vacuums floor.

· Do project/special cleaning as assign.

· Cleans rugs, carpets, upholstered furniture, and draperies.

· Empties wastebaskets, and empties and cleans ashtrays.

· Cleans the bathroom, windows, mirrors, fixtures and equipment.

· Transports trash and waste to disposal area.

· Replenishes bathroom supplies.

· Services and cleans guest rooms, both stay over and check-out, including bathroom cleaning, changing linen, vacuuming, and cleaning hallways.

· Cleans and maintains all supplies, equipment, storage rooms and service areas.

· Do touch up of guest rooms.

· Maintain service turndown and touch up of guest rooms.

· To daily vacuum the guest room corridors.

· To assist the preparation, delivery, set-up and remove cribs and other ad-hoc room set-ups.

· To assist Butlers in cleaning and transporting welcome tea facilities to the respective floors.

· To restock the floor pantries with sufficient amenities and supplies.

· To collect fruits and other VIP amenities and deliver to the floor.

· To freshen and report flower set-up that are withered at corridor.

· To receive clean and count clean room and FB linen from outside contractor.

· To report any discrepancy of linen being delivered.

· To pack room linen and push to the respective floors.

· To “spring clean” rooms as assigned.

· Reports missing and damaged hotel property.

· Reports and turns in all Lost Found items as per Hotel “Lost and Found” policy.

· Reports on repair and maintenance of guest rooms to Housekeeping Team Leader accordingly.

· Handles keys and ensures Security policies are adhered to.

· Reports complaints or problems to Housekeeping Team Leaders/ Housekeeping Assistant Manager if no immediate solution can be found.

· Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the hotel.

· Ensures a high level of product knowledge of hotel and local area.

· Ensures a high level of customer service is consistently maintained.

· Ensures a high level of security consciousness in his / her assigned area.

· Ensures the Housekeeping Team Leader/Housekeeping Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.

· To be knowledgeable and promote/ up sell FB outlets and other facilities/ programmers whenever opportunities arises.

· Complies with the Hotel policies and procedures relating to Housekeeping.

· Complies with all systems and procedures as laid down by the Rooms Division.

· Performs routine duties in the cleaning and servicing of guest rooms ensuring the cleanliness meet Hyatt Brand Standards.

· Sort, count, fold, mark, or carry linens to the linen chute.

· Replenishes supplies such as drinking glasses and writing supplies.

· Sweeps, scrubs, and vacuums floor.

· Do project/special cleaning as assign.

· Cleans rugs, carpets, upholstered furniture, and draperies.

· Empties wastebaskets, and empties and cleans ashtrays.

· Cleans the bathroom, windows, mirrors, fixtures and equipment.

· Transports trash and waste to disposal area.

· Replenishes bathroom supplies.

· Services and cleans guest rooms, both stay over and check-out, including bathroom cleaning, changing linen, vacuuming, and cleaning hallways.

· Cleans and maintains all supplies, equipment, storage rooms and service areas.

· Do touch up of guest rooms.

· Maintain service turndown and touch up of guest rooms.

· To daily vacuum the guest room corridors.

· To assist the preparation, delivery, set-up and remove cribs and other ad-hoc room set-ups.

· To assist Butlers in cleaning and transporting welcome tea facilities to the respective floors.

· To restock the floor pantries with sufficient amenities and supplies.

· To collect fruits and other VIP amenities and deliver to the floor.

· To freshen and report flower set-up that are withered at corridor.

· To receive clean and count clean room and FB linen from outside contractor.

· To report any discrepancy of linen being delivered.

· To pack room linen and push to the respective floors.

· To “spring clean” rooms as assigned.

· Reports missing and damaged hotel property.

· Reports and turns in all Lost Found items as per Hotel “Lost and Found” policy.

· Reports on repair and maintenance of guest rooms to Housekeeping Team Leader accordingly.

· Handles keys and ensures Security policies are adhered to.

Indonesian Nationality with a degree in Hospitality or Business ManagementHas minimum 1 (one) year experience in a similar position in 5 (five) stars International Hotel ChainPrevious experience in Luxury Hotel or international experience are advantagesStrong in leadership and business acumenExcellent English communication skills, strong guest service mindset and people management development skillsIndonesian Nationality with a degree in Hospitality or Business ManagementHas minimum 1 (one) year experience in a similar position in 5 (five) stars International Hotel ChainPrevious experience in Luxury Hotel or international experience are advantagesStrong in leadership and business acumenExcellent English communication skills, strong guest service mindset and people management development skills