Job description / Role Job Type
Full Time Job Location
Dubai, UAE Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism

Overview

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Housekeeping Attendant

Passionate about housekeeping? As a Housekeeping Attendant, you will work with your team to create unforgettable experiences for our guests.

To provide a consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel's standards for cleanliness and presentation.

Key Roles & Responsibilities

Cleans and maintains areas of responsibility according to set standards and procedures Replenish guest supplies Ensure guests requests are promptly and courteously met Report damage or malfunction in hotel rooms/areas to supervisor Maintain equipment in a proper state of cleanliness and repair Maintain a section room report as well as a daily productivity report Attend daily briefings with supervisor and take on daily assigned tasks Report lost and found articles to the housekeeping office immediately Handle guest complaints, reporting them to supervisor immediately Report unusual behavior or activities in guestroom, floors or public areas to supervisor Record room status in allocated section accurately Comply with hotel's health, safety and hygiene policy Adhere to personnel grooming and hygiene standards Attend meetings and training sessions as required Carry out valet services when required (e.g. delivery of linen, processing laundry orders) Fully understand the difference in guest levels (VIPs) and room categories Adhere to all lost and found procedures Proper follow up of housekeeping standard operating procedures Comply with all fire evacuation procedures and first aid trainings Comply with Sofitel grooming standards Attend proper trainings and maintain best conduct at work

Qualifications

Personal Attributes

Good organizational skills Good level of engagement with guests Good knowledge of housekeeping operations

Qualifications

Secondary education Good housekeeping knowledge

Experience

Minimum 2 years experience in a similar capacity in a luxury hotel environment.

Additional Information

Our commitment to diversity and inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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