Job Description

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OVERVIEW / BASIC FUNCTION

The Housekeeping Rooms Associate is responsible for maintaining the highest standards of cleanliness, comfort, and presentation in guest rooms and assigned areas, ensuring every space reflects Rosewood’s commitment to refined luxury, thoughtful service, and A Sense of Place®.

 

Key Responsibilities

Clean, service, and maintain guest rooms, suites, and villas according to Rosewood brand standards and departmental SOPsPerform thorough cleaning of bedrooms, bathrooms, balconies, and living areas, including dusting, vacuuming, mopping, sanitizing, and polishingMake beds to luxury standards, ensuring crisp linen presentation and correct pillow and duvet arrangementReplenish guest amenities, minibar items (where applicable), towels, bathrobes, slippers, and in-room supplies accuratelyInspect rooms after servicing to ensure flawless presentation, proper functioning of fixtures, lighting, temperature, and electronics.Prepare rooms meticulously for guest arrivals, ensuring readiness before published check-in timesService stayover rooms with minimal disturbance, respecting guest preferences and privacyClean and reset departure rooms efficiently while maintaining quality standardsIdentify and report VIP, repeat guest, and special request rooms to supervisorsFollow all hygiene, sanitation, and safety standards, including proper use and storage of cleaning chemicals and equipmentAdhere to Rosewood and AMAALA sustainability practices, including water, energy, and waste management initiativesReport maintenance defects, safety hazards, and unusual findings immediately through the approved reporting systemStrictly follow lost and found procedures and confidentiality policies

 

Qualifications & Experience

Prior experience as a Room Attendant or Housekeeping Associate in a luxury or upscale hospitality environment preferredExceptional attention to detail and pride in delivering high-quality workStrong service mindset with a respectful and positive attitudePhysically fit and able to meet the demands of the roleAbility to follow procedures, standards, and instructions accurately