Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Located at the base of Snow King Mountain, just a few blocks from downtown and 20 minutes from the Jackson Hole Airport, Snow King Resort Hotel boasts breathtaking views of the Teton Mountain Range and offers its guests a wide variety of activities and amenities. As Jackson’s largest venue, Snow King Resort Hotel offers over 20,000 square feet of combined indoor and outdoor function space. Featuring 203 guest rooms and vacation luxury condo rentals. Overview SUMMARY The Assistang Housekeeping Manager works to assist the Housekeeping Manager by supervising and inspecting the work performed by housekeeping & laundry personnel that keep Snow King Resorts guest rooms, condos and multiple public areas to a sanitary and guest ready standard by performing duties personally or through delegation. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for achieving cleanliness of the resort consistent with standard operating procedures and guest expectations. Will open the department in the morning on Housekeeping Manager’s days off to prepare daily paperwork, and assign work to room attendants. Works with the housekeeping team to prioritize workload ensuring that guest rooms are ready for occupancy by check in time, and that public areas are ready as needed. Is expected to clean areas as needed. Reviews work of housekeeping team throughout the shift leading by example to coach team members to perform room and public area cleaning to time and quality standards, using the correct tools, chemicals and methods. Reports maintenance needs in rooms. May recommend that rooms not be sold due to condition. Inspects VIP and Owner room arrivals. Inspects each arrival room, and stay over rooms as directed by Manager. Ensures the accuracy of housekeeping status in property management system. To do so, this individual must be proficient in the ability to run and review reports, assignment of work tasks, monitoring of cleaning progress throughout the day to ensure quality and timeliness of assigned tasks and rooms, update room status, post all housekeeping transactions, and complete end of day status update and post in the property management systems. Send end of day status report to Guest Services. Ensures that the resort has additional clean rooms available to sell each night. In the absence of the Housekeeping Manager, assign duties and shifts to staff and observe performances to ensure adherence to policies and established operating procedures. Will work with Housekeeping Manager to review linen quality and have an understanding of laundry machine operation and daily laundry work processes. Reviews storerooms while inspecting to make sure we have adequate supplies at all times and that they are organized and stocked in a safe manner. Reports supply needs to Housekeeping Manager. Works with Housekeeping Manager to conduct linen inventories. Communicates frequently with Guest Services - Front Office. Responsible for investigating complaints regarding housekeeping service or equipment and taking corrective action whenever needed on a timely basis. Assist Housekeeping Manager with preparation of work schedules. Assists Housekeeping Manager in conducting orientation training of new employees to explain housekeeping work procedures, repair needs, and to demonstrate use and maintenance of equipment. Complies with Snow King Resorts safety guidelines and OSHA standards to safe use of equipment and chemicals. Attends meetings as needed to discuss company policies, guest complaints, provide recommendations regarding improvement of service and efficient operations. Participates in continuing education opportunities for personal growth, training and development. SKILLS AND QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Ability to make decisions and evaluate company wide policies. Ability to effectively and tactfully respond to questions from guests, staff and general public. Ability to communicate effectively, both in written and oral form. Bilingual in English and Spanish not required but preferred. Ability to work with and maintain confidential information. Ability to interpret, mediate and resolve staff and guest issues. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. CERTIFICATES, LICENSES, REGISTRATIONS CPR/AED certification required within 60 days from date of hire. Criminal and driving background check PHYSICAL DEMANDS and WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and fingers to handle or feel and reach with hands and arms. The employee must be able to climb or balance, stoop, kneel, crouch, or crawl and smell. Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. The employee must be flexible in working evenings, weekends and holidays. While performing the duties of this job, the employee is exposed to wet and/or humid conditions; outdoor weather conditions; working near moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals and risk of electrical shock. This job description is not intended to be all inclusive. Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of Snow King Resort. The job description is intended to describe the general nature and work responsibilities of the position. Job description and duties are subject to change, modification and addition as deemed necessary by Snow King Resort. Snow King Resort is an At-will and Equal Employment Opportunity Employer. **Everify Employer