A Housekeeping & Public Areas Manager is responsible for overseeing all housekeeping, laundry and public areas operations to deliver an excellent Guest and Member experience, while evaluating guest satisfaction and setting department targets and objectives.

What will I be doing?

As a Housekeeping & Public Areas Manager, you are responsible for overseeing all housekeeping, laundry and public areas operations to deliver an excellent Guest and Member experience. The role also requires evaluating guest satisfaction and setting department targets and objectives.

Specifically, you will be responsible for performing the following tasks to the highest standards:

Oversee housekeeping operations across guest rooms, back-of-house and public areas.

Oversee Laundry operations.

Ensure cleanliness, maintenance standards and presentation of all public areas, including lobbies, corridors, meeting areas and guest facilities.

Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.

Operate within departmental budgets through effective stock and cost controls and well-managed schedules.

Set departmental targets and objectives, work schedules, budgets, policies and procedures.

Inspect regularly rooms, public areas, fixtures, fittings and equipment to ensure compliance with standards and take corrective action as necessary.

Monitor the appearance, service standards and performance of the Housekeeping, Public Areas and Laundry teams, with emphasis on training and teamwork.

Ensure team members have up-to-date knowledge of room categories, public spaces standards and guest amenities.

Maintain effective communication and working relationships across all hotel departments and with suppliers.

Ensure staffing levels adequately cover business demands in rooms, public areas and laundry operations.

Ensure ongoing training and development of the teams.

Conduct regular communication meetings and ensure follow-up of action plans.

Manage performance issues in compliance with company policies and procedures.

Recruit, manage, train and develop the Housekeeping, Public Areas and Laundry teams.

Maintain competence in property management and operational systems used in the hotel.

Assist other departments wherever necessaryWhat are we looking for?

A Housekeeping & Public Areas Manager serving Hilton brands is always working on behalf of our Guests and in collaboration with other Team Members. To successfully fill this role, you should maintain the following attitude, behaviors, skills and values:

Housekeeping, laundry and public areas experience within the hotel, leisure or retail sector in a managerial or supervisory capacity.

Proven track record managing large operational teams.

High school diploma or equivalent qualification.

Strong commercial awareness and cost-control capabilities.

Previous experience managing departmental budgets and Profit & Loss performance.

Excellent leadership, interpersonal and communication skills.

Commitment to delivering high levels of guest satisfaction.

Ability to work effectively under pressure in a fast-paced operational environment.

Proficiency in IT systems and operational software.

Excellent grooming and professional presentation standards.

Flexibility to respond to a variety of operational situations.

Intermediate proficiency in Microsoft Office and general computer applications.

Strong organizational, budgeting and problem-solving skills.

Strong communication and team engagement capabilities.

Passion for delivering exceptional guest service and maintaining brand standards.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Familiar with Property Management Systems

 

 

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!