The Washington Hilton is looking for their next Hotel Performance Analytics Manager. As our labor expert, you'll drive efficiency, boost team engagement, and ensure guest satisfaction while taking on unique responsibilities tailored to the hotel's business needs.

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This premier property offers unparalleled guest experiences in a dynamic and inclusive environment. Our 1,107 room hotel is known for its iconic location in the heart of Washington, D.C., and its rich history of hosting world-class events, dignitaries, and guests from around the globe. Join us and be part of a team that thrives on innovation, excellence, and collaboration.

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The ideal candidate will be a detail-oriented individual with a passion for leveraging data to enhance guest satisfaction and drive revenue. Must have a strong background in hospitality operations, finance, or related work that supports time and labor management at property of a similar size. Hotel union experience highly preferred. 

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Shift Pattern: On-site, full availability required. 
Pay Rate: $80,000- $85,000 per year  [the final offer based on experience]
Medical insurance coverage - for you and your family

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The Benefits – Hilton is recognized as the best hospitality workplace in the world and the #2 World’s Best Workplace by Great Place To Work US and Fortune! 

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We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: 

\n\nAccess to your pay when you need it through DailyPay \nMental Health Resources \nBest-in-Class Paid Time Off (PTO) \nGo Hilton travel discount program \nSupportive parental leave \nMatching 401(k) \nEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discount \nDebt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) \nCareer growth and development \nTeam Member Resource Groups \nRecognition and rewards programs \n\n

 

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*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. 

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What will I be doing?

As the Hotel Performance Analytics Manager, you will play a key role in driving the hotel's operational efficiency and overall performance. Reporting directly to the Hotel General Manager, you will serve as a strategic consultant, optimizing labor management, enhancing guest satisfaction, and supporting team member engagement. This role requires a proactive, data-driven approach to continuously improve business outcomes and ensure financial targets are met.

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Key Responsibilities:

\n\nCollaborate with hotel leadership to unlock financial potential and enhance guest and team member experiences.\nChampion strategies for streamlined labor management, financial management, and offering essential system support and training. \nLead the charge on forecasting, budgeting, and driving departmental labor objectives.\nTake ownership of specialized areas like LMS Quality Control and Vendor Management.\nForge strategic partnerships to align auditing targets and provide insightful performance updates.\nImplement cutting-edge Labor Management procedures and conduct impactful metric analysis.\nShape policies that enhance operational effectiveness while maintaining budget-aligned standards.\nAnalyze and fine-tune labor programs against benchmarks and industry standards for continuous improvement. \n\n

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To fulfill this role successfully, you should demonstrate the following minimum qualifications:
•    Minimum Overall Years of Professional Experience: Three (3) or more years
•    Minimum Years of Experience: Two (2) or more years of experience in hospitality operations, finance, or related work that supports time and labor management
•    Minimum Years of Experience: Two (2) or more years of specialized experience creating complex financial and analytical data
•    Expert in Microsoft Office

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What are we looking for?

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Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline\n\n

In addition, we look for the demonstration of the following key attributes:

\n\nQuality\nProductivity\nDependability\nCustomer Focus\nAdaptability\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!