**Description:** + Responsible for the efficient overall operation of the hotel, in line with Hyatt’s purpose: _to care for people so they can be their best_ + Ensures delivery of brand signature experiences while meeting employee, guest, and owner expectations + Oversees all hotel operations, including Rooms, Food & Beverage, and support departments + Drives operational excellence and ensures all departments achieve established service and financial targets + Maintains consistent adherence to Hyatt brand standards across both **Grand Hyatt Jakarta and Keraton at The Plaza** + Monitors guest satisfaction and implements continuous improvement initiatives + Leads and supports department heads to achieve high performance and service quality + Ensures effective cost control, budgeting, and revenue management in collaboration with Finance and Revenue teams + Strengthens employee engagement, development, and retention through strong leadership and coaching + Ensures compliance with safety, security, and regulatory standards + Represents the hotel in the local community, maintaining strong relationships with stakeholders and business partners + Supports strategic planning and execution to drive business growth and brand positioning in the Jakarta luxury market **Qualifications:** + University degree in Hospitality Management, Business Administration, or related field + Minimum 2 years of experience as Hotel Manager, Director of Operations, or in a similar leadership role in a luxury hotel environment + Strong background in Rooms and/or Food & Beverage operations + Proven leadership skills with the ability to manage and motivate diverse teams + Strong financial acumen, including budgeting, forecasting, and cost management + Excellent understanding of luxury guest expectations and service delivery + Strong interpersonal and communication skills + Ability to thrive in a dynamic, fast-paced environment + Strong problem-solving and decision-making capabilities + Prior experience with international hotel brands, preferably Hyatt, is an advantage + Familiarity with the Jakarta market and luxury segment is preferred **Primary Location:** ID-JW-Jakarta **Organization:** Keraton at The Plaza **Job Level:** Full-time **Job:** Hotel Operations **Req ID:** JAK001444 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.