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Responsible for the efficient overall operation of the hotel, in line with Hyatt’s purpose: to care for people so they can be their bestEnsures delivery of brand signature experiences while meeting employee, guest, and owner expectationsOversees all hotel operations, including Rooms, Food Beverage, and support departmentsDrives operational excellence and ensures all departments achieve established service and financial targetsMaintains consistent adherence to Hyatt brand standards across both Grand Hyatt Jakarta and Keraton at The PlazaMonitors guest satisfaction and implements continuous improvement initiativesLeads and supports department heads to achieve high performance and service qualityEnsures effective cost control, budgeting, and revenue management in collaboration with Finance and Revenue teamsStrengthens employee engagement, development, and retention through strong leadership and coachingEnsures compliance with safety, security, and regulatory standardsRepresents the hotel in the local community, maintaining strong relationships with stakeholders and business partnersSupports strategic planning and execution to drive business growth and brand positioning in the Jakarta luxury market

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Responsible for the efficient overall operation of the hotel, in line with Hyatt’s purpose: to care for people so they can be their bestEnsures delivery of brand signature experiences while meeting employee, guest, and owner expectationsOversees all hotel operations, including Rooms, Food Beverage, and support departmentsDrives operational excellence and ensures all departments achieve established service and financial targetsMaintains consistent adherence to Hyatt brand standards across both Grand Hyatt Jakarta and Keraton at The PlazaMonitors guest satisfaction and implements continuous improvement initiativesLeads and supports department heads to achieve high performance and service qualityEnsures effective cost control, budgeting, and revenue management in collaboration with Finance and Revenue teamsStrengthens employee engagement, development, and retention through strong leadership and coachingEnsures compliance with safety, security, and regulatory standardsRepresents the hotel in the local community, maintaining strong relationships with stakeholders and business partnersSupports strategic planning and execution to drive business growth and brand positioning in the Jakarta luxury market

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University degree in Hospitality Management, Business Administration, or related fieldMinimum 2 years of experience as Hotel Manager, Director of Operations, or in a similar leadership role in a luxury hotel environmentStrong background in Rooms and/or Food Beverage operationsProven leadership skills with the ability to manage and motivate diverse teamsStrong financial acumen, including budgeting, forecasting, and cost managementExcellent understanding of luxury guest expectations and service deliveryStrong interpersonal and communication skillsAbility to thrive in a dynamic, fast-paced environmentStrong problem-solving and decision-making capabilitiesPrior experience with international hotel brands, preferably Hyatt, is an advantageFamiliarity with the Jakarta market and luxury segment is preferred

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University degree in Hospitality Management, Business Administration, or related fieldMinimum 2 years of experience as Hotel Manager, Director of Operations, or in a similar leadership role in a luxury hotel environmentStrong background in Rooms and/or Food Beverage operationsProven leadership skills with the ability to manage and motivate diverse teamsStrong financial acumen, including budgeting, forecasting, and cost managementExcellent understanding of luxury guest expectations and service deliveryStrong interpersonal and communication skillsAbility to thrive in a dynamic, fast-paced environmentStrong problem-solving and decision-making capabilitiesPrior experience with international hotel brands, preferably Hyatt, is an advantageFamiliarity with the Jakarta market and luxury segment is preferred