Greenwood Hospitality & Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Hotel Intern for The Publisher Hotel in Fredericksburg, Virginia Job Purpose: This position is to learn hotel duties to prepare for hotel or business management. Accounting: • Assists in all areas of the financial department, including accounts receivable, accounts payable, audit, payroll, and general accounting. • Assists with the preparation of month-end financial statements. • Expand knowledge of point of sale and property management system to help research transactions as needed. • Count banks, prepare cash drops, total all other charges. • Ability to learn how to effectively deal with and resolve conflict situations, such as disputes over Billing. HR • Maintains confidential personnel files and personnel actions. • Prepares job postings • Maintain records and compile statistical reports concerning personnel‐related data such as hires, transfers, performance appraisals, and absenteeism. • Ensures completion of new hire paperwork. • Performing day‐to‐day administrative tasks such as maintaining information files and processing Paperwork. Front Desk • Reviewing team member schedule and occupancy projections. • Oversees and participates in prompt and courteous guest check‐in and check‐out. • Addresses questions or problems pertaining to Hotel rooms and rates. • Ensures customer mail and messages are delivered promptly by overseeing mail and message delivery. • Promotes guest participation in guest satisfaction surveys and guides guest service representatives to do the same. Housekeeping Supervisor: • Ensures that all rooms have been cleaned by checking room attendants' worksheets at the end of the day – notifies front desk accordingly • Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards. • Keeps record of room checkouts/stay overs, submits records to housekeeping every day • Monitors quality of rooms by conducting and documenting inspections of cleaned rooms • Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc. • Ensures completion by following through on orders • Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, check out rooms, expected check-out rooms, etc Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • Basic mathematic skills, including counting, arithmetic and basic algebra. • Ability to communicate clearly both verbally and in writing. • Inside with protection from weather but not necessarily changes in temperature. • Ability to remain calm under stress. Fast-paced work area with considerable noise and frequent interruptions. Work area may be confining. • Must be able to operate office machines with a high degree of speed and accuracy. • Ability to communicate using touch-tone phones, written material and speech. • Ability to read and understand the English language as pertains to write such as reports, dockets and instructions. • OSHA laws require the use of personal protective equipment (PPE) when performing work duties that have the potential of risk to your health or safety • Proof of authorization / eligibility to work in the United States • Ability to obtain any government required licenses or certificates Other: + Being passionate about people and service. + Strong communication skills are essential when interacting with guests and employees. + Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. + Basic math skills are used frequently when handling cash or credit. + Problem-solving, reasoning, motivating, and training abilities are often used. + Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: + Same-day pay available + Career Growth Opportunities/ Manager Training Program + Reduced Room Rates throughout the portfolio + Employee assistance program + Employee discount + Referral program