**Description:** Main Duties and responsibilities: Operational: • To welcome and receive guests by greeting them as per the standards. • To ensure proficient and professional food & beverage service to the guests by meeting and also exceeding their expectations. • Deliver unprecedented personalization. Offer discreet recognition. Connect with guests’ passions and create memorable experiences. • Maintain high visibility ‘on the floor’ and provide assistance to our guests in a pro-active way • Liaise and communicate effectively with all departments to ensure seamless transfer of information takes place • To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend food & beverage combinations and upsell alternatives. • To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. • To handle cashiering duties, ensure that restaurant cashiering procedures are strictly adhered to and that the Point of Sale system is updated and operated correctly. • To ensure that the local occupational safety and health requirements, as well as the company safety and security policies are being adhered to • To ensure that the place of work and surrounding area is kept clean and organized at all times • To perform opening and closing procedures established by the restaurant. • To flag and highlight VIP’s guests among the venues based on the reservation Customer Service • To ensure that all deliver the brand promise and provide exceptional guest service at all times. • To ensure that all associates are familiar with World of Hyatt program and have attended respective training. • To build and deliver brand-led experiences that will contribute to exceeding hotel NPS and customer services scores. • To ensure associates are making full use of the Guest Experience Management program (GEM). Personnel • Promote a growth mindset culture that encourages personal development. • Supports colleagues in their professional development goals. • To ensure that all employees have a complete understanding of and adhere to the Hotel’s Employee Rules & Regulations. • To be able to comply with the company’s performance management and disciplinary procedure. • To ensure that all employees have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health and Safety. General • To attend, initiate and contribute to all staff meetings, departmental and hotel trainings scheduled and other related activities. • To respond to any changes in the restaurant function as dictated by the Management. • To lead by example **Qualifications:** An ideal candidate will possess: + Ideally with a relevant degree or diploma in Hospitality or Tourism management. + Minimum 2 years' work experience in hotel operations. + Good customer service, communications and interpersonal skills are a must. **Primary Location:** Kuwait-Al Kuwayt-Kuwait City **Organization:** Grand Hyatt Kuwait City **Job Level:** Full-time **Job:** Guest Service Operations **Req ID:** KUW000724 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.