**Description:** + Provide courteous, professional, efficient, and flexible service at all times, following Park Hyatt Dubai Standards of Performance + Have full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks in the assigned Place of Work to the standard set + Be entirely flexible and adapt to rotate within the different sub-departments of the Food & Beverage Division or any other Department of the hotel as assigned + Be fully conversant with all services and facilities offered by the hotel + Perform opening and closing procedures established for the Place of Work as assigned + Have thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and upsell alternatives + Ensure that the Place of Work and surrounding area is kept clean and organized at all times + Monitor operating supplies and reduce spoilage and wastage + Handle guest enquiries either by telephone or in person in a courteous and efficient manner, report guest complaints or problems to supervisors if no immediate solution can be found, and assure follow-up with guests + Make table reservations and thereby effectively control and maximize the flow of guests + Assist in the operation and service as required + Establish rapport with guests, providing guest recognition and good customer relationships + Maintain and update the restaurant guest history records + Maintain a legible and up-to-date reservation book + Type and coordinate the printing of all restaurant menus for the Outlet + Fully support the Departmental Trainers function in the Department assigned + Project at all times a positive and motivated attitude and exercise self-control + Have a complete understanding of the Income Audit Section in the Operations Manual and Policies & Procedures **Qualifications:** + High school diploma or equivalent; hospitality or tourism-related certification/diploma preferred + Formal training in customer service, food & beverage, or hospitality management is an advantage + Previous experience (1–2 years) in a luxury hotel, fine dining restaurant, or upscale hospitality environment + Strong communication skills in English; additional languages are highly valued in international 5-star settings + Knowledge of reservation systems, point-of-sale (POS) software, and basic computer skills **Primary Location:** AE-Dubai **Organization:** Dubai Creek Golf %26 Yacht Club **Job Level:** Full-time **Job:** Bars/Restaurants/Outlets **Req ID:** DUB006563 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.