The Hostess is responsible for providing a warm and friendly welcome to guests, managing reservations, and ensuring a smooth flow of guests into the dining area. This role plays a key part in creating a positive first impression and setting the tone for guests' dining experience by maintaining an organized and efficient seating process.

General Responsibility

Communicate in a friendly, tactful and professional manner with guests, suppliers as well as colleagues.

Able to provide information regarding the hotel’s facilities services.

Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation.

Always present a clean and tidy appearance in accordance with the hotel’s grooming standards.

Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.

Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.

Care about your environment and make sure it is tidy and well maintained, including linen, silverware, chinaware, and glassware.

Conduct mise-en-place work required and ensures that the expected standard and regulations are implemented appropriately.

Ensure, maintains and controls the cleanliness, completeness and replenishments of service station.

Be reliable and ensure you are at work on time.

Know your role in case of emergency such as bomb threat, flood, fire etc.

Understand the Employee Handbook and comply with the standards it outlines.

Carry out all professionally reasonable instruction given by your supervisor.

Report all incidents, accidents and guest complaints in briefings.

Actively recording, and sharing any guest preferences, likes and dislike.

Attends formal training held by manpower or outlet regarding to Food Beverage service quality standard expectation and future career development

Technical Expertise

Know the menu/special promotions and assist guests with recommendations.

Provide service to guests in accordance with service standards.

Handle guest billing duties in accordance with policies procedures.

Ensure all opening and closing duties are implemented in accordance with established standards.

In Room Dining

Providing to Communcation Host regarding the non-available items.

Deliver FB to the Butler station and set up in accordance with established standards.

Pick up dirty Clearance from butler station

Handle cashiering duties in accordance with policies procedures.

Bar

Opening and closing part stock inventory to ensure the items are available and well maintained.

Following the standards recipes.

Always monitoring the products/ingredient to maintain the quality at highest level.

Banquet

Provide service to guests in accordance with service standards.

Store all equipment neatly and correctly in their assigned area.

To clean maintain all equipment regularly.

Work and supervising casual worker up to the standard.

Responsible for the set up and extra mise-en-place.

The Hostess is responsible for providing a warm and friendly welcome to guests, managing reservations, and ensuring a smooth flow of guests into the dining area. This role plays a key part in creating a positive first impression and setting the tone for guests' dining experience by maintaining an organized and efficient seating process.

General Responsibility

Communicate in a friendly, tactful and professional manner with guests, suppliers as well as colleagues.

Able to provide information regarding the hotel’s facilities services.

Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation.

Always present a clean and tidy appearance in accordance with the hotel’s grooming standards.

Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.

Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.

Care about your environment and make sure it is tidy and well maintained, including linen, silverware, chinaware, and glassware.

Conduct mise-en-place work required and ensures that the expected standard and regulations are implemented appropriately.

Ensure, maintains and controls the cleanliness, completeness and replenishments of service station.

Be reliable and ensure you are at work on time.

Know your role in case of emergency such as bomb threat, flood, fire etc.

Understand the Employee Handbook and comply with the standards it outlines.

Carry out all professionally reasonable instruction given by your supervisor.

Report all incidents, accidents and guest complaints in briefings.

Actively recording, and sharing any guest preferences, likes and dislike.

Attends formal training held by manpower or outlet regarding to Food Beverage service quality standard expectation and future career development

Technical Expertise

Know the menu/special promotions and assist guests with recommendations.

Provide service to guests in accordance with service standards.

Handle guest billing duties in accordance with policies procedures.

Ensure all opening and closing duties are implemented in accordance with established standards.

In Room Dining

Providing to Communcation Host regarding the non-available items.

Deliver FB to the Butler station and set up in accordance with established standards.

Pick up dirty Clearance from butler station

Handle cashiering duties in accordance with policies procedures.

Bar

Opening and closing part stock inventory to ensure the items are available and well maintained.

Following the standards recipes.

Always monitoring the products/ingredient to maintain the quality at highest level.

Banquet

Provide service to guests in accordance with service standards.

Store all equipment neatly and correctly in their assigned area.

To clean maintain all equipment regularly.

Work and supervising casual worker up to the standard.

Responsible for the set up and extra mise-en-place.

· Previous experience as a Hostess or in a customer-facing role in the hospitality industry is preferred.

· Excellent communication and interpersonal skills.

· A friendly and approachable demeanor with a passion for delivering outstanding guest service.

· Ability to remain calm and composed during busy or high-pressure situations.

· Fluency in English (additional languages are a plus).

· Previous experience as a Hostess or in a customer-facing role in the hospitality industry is preferred.

· Excellent communication and interpersonal skills.

· A friendly and approachable demeanor with a passion for delivering outstanding guest service.

· Ability to remain calm and composed during busy or high-pressure situations.

· Fluency in English (additional languages are a plus).