We are looking for candidates for our Hostess position.

Job Purpose:

The CHANEL Boutique Hostess will serve as a “CHANEL Ambassador” by displaying a welcoming and friendly attitude to all clients entering the store.

Position will be located in our İstinye Park Boutique

Key Responsibilities:

Identify, greet and welcome all clients entering the boutique with a warm, genuine, and friendly smileAble to direct all clients in the boutique accordingly as well as guarantee that each client will have an exceptional experienceAct as a host/hostess for clients with a clear imperative to offer superior service to clients to enhance their visitAsk for the customer name, the purpose of the visit, and write down a small description identifying the customers’ needsAct as the liaison between the customer and the boutique team: knowing and keeping a record of daily customer appointments, daily boutique roster, etc.Coordinate traffic flow during high volume times: in charge of the queue management systemClearly, confidently and articulately communicate with clients on a daily basisFoster the development of clients’ emotional connection to CHANELKnowledgeable of all CHANEL products and company policies, including after-sales, credit notes, exchange and customer serviceRemain up-to-date on all CHANEL collections

Qualifications:

Bachelor DegreeMinimum 2 years of retail experience in customer serviceStrong interpersonal and communication skillsTeam playerWell-groomed, with a pleasant and dynamic personalityExcellent customer service and client-centric mindsetAbility to manage multiple tasks in a fast-paced environmentFluent English and French is a plusAble to withstand retail working hours and work on weekends and public holidays

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.